Note: The job is a remote job and is open to candidates in USA. New England Aquarium is seeking an Operations Coordinator to support its Volunteer Programs & Internships team. The role provides administrative and programmatic support, manages Salesforce-based engagement records, responds to inquiries, coordinates employee and volunteer services, and maintains accurate documentation and communications.
Responsibilities
- Provide programmatic and project support to the Volunteer Programs & Internships team
- Oversee data management related to our Salesforce based engagement records. This includes resolving bugs, modifying objects and fields, running reports, cleaning data, and entering data
- Manage general inquiries from applicants and staff via phone and email, providing excellent customer service in response
- Design and deliver community wide announcements and email communications
- Facilitate staff ID creation and distribution
- Support uniform and benefit distribution
- Maintain and manage paper and electronic document filing systems to ensure compliance and accessibility
- Respond to and triage inquiries in a timely and professional manner
- Perform other related duties as assigned
Skills
- 1-3 years of experience supporting operations in a business office
- Experience with data entry, and processing. HRIS, Volunteer Management Software experience helpful
- Proficiency in the Microsoft Office suite
- Knowledge of and a commitment to inclusion concepts and initiatives in the workplace
- A commitment to providing a high level of service to all stakeholders, demonstrating approachability and openness
- A commitment to strict confidentiality
- Ability to communicate clear and concise information to employees at all levels of the organization in verbal, written, electronic, and other communication formats. Capable of prioritizing work duties for maximum efficiency and working independently to maintain service levels. A high level of initiative and creativity, as well as intuitive problem-solving skills
- Proficiency in Salesforce Administration preferred
Benefits
- Option for a hybrid schedule, with a minimum of one day on-site at the New England Aquarium in Boston; remote days are only available for residents of MA, RI, NH, ME, NY and VT
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