Note: The job is a remote job and is open to candidates in USA. Averro is seeking an HR Employee Services Analyst to provide advanced support to employees and managers and improve HR operational excellence. The role serves as a subject matter expert across HR programs, payroll, benefits, timekeeping, leave administration, and HR systems while managing complex cases and standardizing processes.
Responsibilities
- Provide advanced support to employees and managers while helping drive operational excellence across HR Employee Services
- Serve as a subject matter expert across HR programs, policies, payroll, benefits, timekeeping, leave administration, and HR systems
- Handle complex employee cases, translate policy and legislative updates into standardized processes, and identify opportunities to improve HR operations and the overall employee experience
- Partner closely with HR Employee Services Center Operations, Payroll, Time, Benefits, Talent, HRMS, and business leaders to ensure accurate, consistent, and timely service delivery
Skills
- 4+ years of experience in HR Operations, HR Shared Services, Employee Services, Payroll, Benefits, or related HR functions
- 2+ years of hands-on experience with UKG Pro , including Core and HR Help
- Experience supporting employees and managers in a high-volume service environment
- Strong analytical, problem-solving, and organizational skills
- Experience working with HR systems and case management applications
- Proficiency with Microsoft Office Suite , particularly Excel and Copilot
- Excellent customer service and communication skills
- Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
- 4+ years of HR Operations, HR Shared Services, Employee Services, Payroll, Benefits, or related HR experience
- 2+ years of experience working with UKG Pro (Core, HR Help)
Benefits
- Hybrid — in office a couple of days per week
- Candidates residing elsewhere in Washington State may be considered for remote work
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