Note: The job is a remote job and is open to candidates in USA. Insight Global is hiring an HR Customer Service Representative to support associates and managers with employment-related questions and concerns. The role serves as the first point of contact for human resources inquiries, provides high-level customer service, manages cases, prepares HR forms, and coordinates complex issues with the appropriate departments.
Responsibilities
- Provide first point of contact to incoming phone calls, emails and service requests using resources to answer general questions about all Human Resource related inquiries
- Educate associates on company practices and tools to encourage employees to resolve future issues on their own
- Own front-end case management process: including opening cases, managing escalation, and transferring the case if it needs to be escalated to another department or supervisor
- Prepare HR forms related to employment verification, court order mandated insurance, state disability forms, and perform basic regularly scheduled HR processing tasks as assigned
- Regularly attend and participate in meetings and training with a focus on increasing one's knowledge base and efficiency
- Complete basic regularly scheduled HR processing tasks as assigned and necessary
- Other projects as assigned by supervisor
Skills
- • Bachelor's degree required in Business Administration, Business Management and/or Human Resources
- • 2+ years of customer service experience required
- • Critical thinking & analytical skills
- • Excellent customer service skills
- • Able to prioritize multiple tasks and stay compliant with deadlines
- • Attention to detail and accuracy in documentation
- • Excellent communication skills, including listening, verbal, and written skills
- • Self-motivated & independent problem-solving skills
- • Proficiency with the use of computers including Microsoft Word, Outlook and internet browsing, and the ability for structured data entry required
- • Strong analytical and organizational skills required
- • Regular, predictable, full attendance is an essential function of the job
- • Willingness to travel as necessary, work the hours necessary to accomplish the job duties, work at the specific location required
- • Certifications in PHR/SPHR preferred
- • 1+ years of HR experience preferred
- • Bilingual preferred
Benefits
- Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
- Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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