Note: The job is a remote job and is open to candidates in USA. Quebec Solution Inc is seeking a System Operations Manager to support healthcare claims processing systems, including Medicaid MMIS and managed care environments. The role focuses on maintenance and operations, production support, incident and change management, system availability, service delivery, escalations, root cause analysis, and stakeholder coordination.
Responsibilities
- Maintenance & Operations (M&O) experience for healthcare applications: production support, incident, problem and change management, and operational governance
- Managing system availability, operational stability, service delivery, escalations, and root cause analysis
- Working with account leadership, technical teams, vendors, and business stakeholders
Skills
- 3+ years of direct experience supporting Healthcare Claims Processing Systems, preferably in Medicaid, MMIS, payer, provider, or managed care environments
- Proven Maintenance & Operations (M&O) experience for healthcare applications: production support, incident, problem and change management, and operational governance
- Strong understanding of claims adjudication, eligibility, provider management, encounter processing, and related workflows
- Experience managing system availability, operational stability, service delivery, escalations, and root cause analysis
- Familiarity with ITIL processes: Incident, Problem, Change, and Major Incident Management
- Strong client-facing communication skills; able to work with account leadership, technical teams, vendors, and business stakeholders
- Experience supporting large-scale healthcare or Medicaid systems
Benefits
- Remote work arrangement in the USA
Company Overview
Company H1B Sponsorship