Note: The job is a remote job and is open to candidates in USA. Nova Biomedical is a global leader in scientific instruments, biotechnology, and in vitro diagnostic instrumentation serving biopharmaceutical and clinical markets. The Hematology Account Manager will sell the GloCyte Automated Cell Counter for Cerebrospinal Fluid throughout the Northeast region, managing the full sales cycle, conducting demonstrations, supporting installations and training, maintaining customer relationships, and achieving territory sales targets.
Responsibilities
- Manage all aspects of the sales process, including prospecting, lead qualification, virtual and on-site product demonstrations, quotations, negotiations, and post-sale follow-up
- Meet or exceed established sales objectives for the assigned territory
- Develop and execute an outbound calling plan to generate product interest and new business opportunities
- Maintain a high level of consultative selling expertise and product and application knowledge, including the features and benefits required to translate customer needs into sales
- Develop and maintain effective time-management, territory-management, and account-management practices
- Maintain accurate and timely customer, account, and opportunity data in Salesforce
- Provide regular and accurate territory forecasts through Salesforce
- Participate in or support local, regional, and national trade shows as requested
- Conduct product demonstrations and coordinate customer installations and training
- Build relationships with procurement departments to help streamline product approval and purchasing processes
- Develop strong internal relationships with Marketing to promote collaboration and alignment on effective selling strategies
- Respond to account problems or complaints through direct action or by securing assistance and support from appropriate internal teams
- Serve as a liaison for reporting customer complaints in accordance with established procedures
- Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily sales activities focused on current customers and prospective opportunities
- Complete required reports and maintain customer information accurately and consistently
- Provide management with feedback regarding emerging applications, competitive activity, and marketplace developments
- Maintain current product knowledge, competitive awareness, and a customer-focused approach
- Contribute to a professional sales environment through positive interactions with customers, sales colleagues, and internal departments
- Follow all applicable local safety procedures and state and federal OSHA regulations and report identified safety concerns
- Travel throughout the assigned territory, sometimes on short notice
Skills
- Documented success in medical clinical laboratory capital equipment and disposable product sales required
- Technical proficiency in hematology, microbiology, and/or clinical chemistry required
- Minimum of three years of documented sales plan achievement in current or previous roles
- Strong planning, organizational, prioritization, and time-management skills
- Proficiency with PC and Mac systems and applications, including Microsoft Windows, Excel, Word, PowerPoint, and Teams
- Experience using Salesforce or a comparable customer relationship management platform
- Strong consultative sales, negotiation, account-management, and customer relationship skills
- Ability to manage customer accounts while effectively controlling costs and risks
- Excellent written and verbal communication skills with the ability to explain technical and nontechnical information clearly
- Strong presentation skills when communicating with customers, colleagues, and senior management in person and virtually
- Ability to identify potential problems and resolve them with sound judgment and integrity
- Self-motivated, adaptable, and committed to achieving results in a field-based sales environment
- Ability to work independently while contributing effectively to a collaborative sales organization
- Valid driver's license and the ability to travel, including occasional travel on short notice
- Must reside within the Northeast region of the United States, including Maine, New Hampshire, Vermont, Massachusetts, Connecticut, New York, New Jersey, Pennsylvania, or Ohio
- Willingness to travel as required (including air and ground transportation)
- Valid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities
- Able to store, transport materials, samples, or demonstration equipment (up to ~25 pounds)
- Comfort with standing and engaging with customers for extended periods
- Ability to adapt to varying work environments (e.g., customer sites, laboratories, offices)
- Bachelor of Science degree in Clinical Sciences, Life Sciences, Business, or a related discipline preferred; an equivalent combination of education and experience may be considered
Benefits
- Flexible Medical, Dental, & Vision Coverage
- Competitive 401k company match
- Bonus Program
- Generous PTO and paid holidays
- Generous Tuition reimbursement
- Hybrid and flexible work arrangements
- Professional development, engagement and events
- Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
- Company subsidized cafeteria in our Waltham, MA office
Company Overview