Note: The job is a remote job and is open to candidates in USA. Avance Consulting is seeking a Hardware Operations Engineer to ensure the reliable operation, deployment, and maintenance of the company’s data-collection hardware. The role involves performing inspections, diagnosing and repairing faults, executing firmware upgrades, and managing asset inventories to reduce downtime and maximize reliability.
Responsibilities
- Install, troubleshoot and repair equipment — perform electrical and mechanical repairs on equipment efficiently to decrease downtime and restore operational status
- Reliability optimisation — optimise the reliability of assets by implementing preventive and predictive maintenance strategies
- Team coordination — collaborate with maintenance, operations and production teams to improve overall efficiency and asset utilisation
- Daily inspections — conduct regular inspections of on‑site hardware to ensure stable operation; handle equipment fault tickets, quickly locate issues, close loops and document fault logs
- Firmware and configuration — execute routine maintenance tasks such as firmware upgrades, parameter configuration and version iteration
- Asset management — maintain equipment records, asset inventories and lifecycle data; analyse operational data including failure rates and downtime to drive improvements
- Site deployment — support the deployment, calibration and commissioning of new equipment at vendor locations; ensure network connectivity and system service configurations
- Problem resolution — coordinate recurring hardware and software issues with engineering teams to drive optimisation and rectification
- Safety and compliance — comply with on‑site operations and maintenance procedures and enforce safety requirements
Skills
- Experience in hardware operations, field service, technical support or maintenance engineering
- Ability to independently diagnose and troubleshoot common software, hardware and networking issues
- Familiarity with Linux, Shell and Python; basic network configuration skills
- Detail‑oriented with strong execution, problem‑solving and service awareness
- Familiarity with Docker and system services; understanding of embedded software and hardware is a plus
- Experience with VR hardware, cameras, motion trackers or IoT devices
- Experience managing distributed hardware fleets across multiple sites
- Knowledge of preventive and predictive maintenance practices
Company Overview