Note: The job is a remote job and is open to candidates in USA. Vistex is a global enterprise software and services company that helps businesses manage mission-critical pricing, trade, royalties, and incentive processes. The GTMS Senior Consultant serves as the primary customer contact, leading requirements gathering, solution design, system configuration, testing, upgrades, issue resolution, and cross-functional project delivery within established timelines.
Responsibilities
- Lead a team of support consultants and provide them guidance and direction on how to address production issues, software bugs and meet the SLA’s for various customers/engagements
- Organize and conduct meetings with the customers for high priority and critical issues and provide directive to the consulting team to redress these issues
- Address application system issues for multiple clients after they are live in their production environment
- Work on system enhancements as requested by the client by understanding the requirement, configuring the system and coordinating any custom development that is required
- Play an active role on client system upgrade
- Carry out walkthroughs and end user demonstrations or Knowledge transfer sessions
- Documentation of new features, issues and resolutions
- Monitor issues in the helpdesk ticket queue
- Perform requirement gathering, design and configure the system
- Provide functional spec to developer and test custom code written by developer
- Carry out all functional upgrade activities
- Execute regression testing to ensure smooth transition between software releases
- Lead sessions with system users to show them new functionality that is implemented or walkthrough of issue resolution
- Proactive communication and documentation of issue resolution progress
- Create a library of common issues and resolution best practices
Benefits
- Discretionary annual bonus
- Comprehensive healthcare plan
- 401(k)
- Paid time off, including paid volunteerism days
Company Overview
Company H1B Sponsorship