Note: The job is a remote job and is open to candidates in USA. Lumen is a trusted network and connectivity company enabling secure, high-performance infrastructure for enterprises, governments, and communities. The company is seeking an experienced GTM Systems Administrator specializing in LeanData to administer, govern, optimize, and evolve its Lead-to-Revenue operations platform. The role focuses on lead routing, account matching, revenue process automation, cross-functional collaboration, reporting, integrations, and user enablement across multiple Salesforce environments.
Responsibilities
- Administer and maintain the LeanData platform, including routing logic, matching rules, FlowBuilder configurations, BookIt scheduling, Insights, orchestration workflows, and governance standards
- Configure and support lead, contact, account, opportunity, and buying-group orchestration processes
- Establish and maintain routing governance, naming conventions, documentation, and operational best practices
- Monitor platform health, performance, and adoption to ensure reliable and scalable operations
- Conduct periodic audits of routing logic, ownership rules, queues, and matching configurations
- Design and optimize lead routing processes that improve speed-to-lead, ownership accuracy, SLA adherence, and conversion performance
- Develop and maintain account matching strategies to improve data quality and customer alignment across multiple Salesforce instances
- Build and support automated queue management processes to ensure balanced lead distribution and workload management
- Partner with stakeholders to continuously improve lifecycle management, lead processing, scoring, and qualification workflows
- Identify bottlenecks and recommend process enhancements to improve operational efficiency and revenue outcomes
- Partner with Marketing Operations, Revenue Operations, Sales Operations, Salesforce Administration, and Business Intelligence teams to translate business requirements into scalable platform solutions
- Support organizational initiatives involving lead scoring, account-based marketing, buying groups, campaign attribution, and customer journey orchestration
- Facilitate stakeholder discussions to align routing strategies with business priorities and go-to-market objectives
- Serve as the primary subject matter expert for LeanData capabilities and roadmap planning
- Develop dashboards, reports, and operational insights that measure routing effectiveness, SLA compliance, conversion performance, and operational health
- Analyze trends and performance metrics to identify opportunities for optimization
- Provide recommendations backed by data to improve lead management and funnel efficiency
- Support leadership reporting and quarterly business reviews
- Collaborate with Salesforce, Adobe, Marketo, Demandbase, ZoomInfo, Conversica, and other MarTech platform owners to ensure seamless integration and data flow
- Support testing, deployment, and ongoing maintenance of new capabilities and integrations
- Assist with data governance initiatives, process documentation, and operational readiness planning
- Evaluate new features and platform enhancements to continuously improve capabilities
- Provide training, documentation, and guidance to platform users and stakeholders
- Troubleshoot routing, matching, scheduling, and automation issues
- Maintain knowledge articles, runbooks, and process documentation
- Drive adoption through education, communication, and best-practice recommendations
Skills
- * Fully remote position open to candidates based anywhere in the U.S
- * 3–5+ years of experience administering LeanData, Salesforce, Revenue Operations, Marketing Operations, or a related GTM technology platform
- * Strong understanding of lead lifecycle management, lead routing, account matching, and sales process automation
- * Experience supporting complex Salesforce environments and cross-functional business processes
- * Experience configuring workflow automation and business process rules
- * Strong analytical and problem-solving skills
- * Excellent communication and stakeholder management abilities
- * Demonstrated ability to translate business requirements into scalable technical solutions
- * LeanData certification(s)
- * Salesforce Administrator certification
- * Experience with Marketo, Adobe Experience Platform, Adobe Real-Time CDP, Demandbase, ZoomInfo, Conversica, or other enterprise GTM technologies
- * Experience supporting account-based marketing, buying-group strategies, or revenue orchestration initiatives
- * Experience working within large, complex enterprise organizations
Benefits
- Fully remote position open to candidates based anywhere in the U.S.
- A comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
- Short-term incentives, long-term incentives and/or sales compensation
Company Overview
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