Note: The job is a remote job and is open to candidates in USA. Workday is the client for this contract role supporting a large-scale Go-To-Market transformation within its CIO Office Business Architecture team. The analyst will translate GTM strategies into process models and operational documentation, coordinate cross-functional workstreams, and identify opportunities for process improvement, automation, and AI integration.
Responsibilities
- Partner with Business Architects to map current-state (As-Is) and future-state (To-Be) business process flows across GTM value streams including Lead to Opportunity, Quote to Order, Order to Close, Customer Experience, and Partner Relationship Management
- Develop clear, structured architecture documentation, design decisions, and requirements artifacts to support program delivery
- Identify opportunities to simplify and standardize GTM processes to improve cycle times, efficiency, and scalability
- Manage timelines, deliverables, working session agendas, and dependency tracking across multiple concurrent workstreams
- Coordinate with Architects, Business SMEs, Product Owners, Operations, and Technical teams to document pain points, operational gaps, and architectural decisions
- Synthesize process flows, slide decks, and executive-ready presentations for leadership review and decision-making
- Identify and embed AI and automation opportunities into standard GTM workflows to accelerate performance and reduce cycle times
- Facilitate cross-functional workshops and working sessions to drive alignment and advance deliverables on schedule
Skills
- This role is open to U.S. citizens and lawful permanent residents (Green Card holders) only
- Demonstrated expertise in process mapping and visual workflow modeling using tools such as Miro or equivalent platforms
- Strong ability to serve as a cohesive bridge between business process owners and technical engineering teams
- Exceptional verbal, written, and visual communication skills with experience preparing artifacts for senior management
- Proven ability to diagnose operational bottlenecks, eliminate friction, and design standardized, repeatable workflows
- Ability to translate complex operational workflows into crisp visual narratives for executive decision-making
- Comfort navigating ambiguity, pivoting between different GTM workstreams, and executing in a fast-paced environment
- AI and innovation mindset with the ability to identify where intelligent automation can be embedded into GTM processes
- Exposure to industry-standard platforms such as Salesforce CRM, CPQ, CLM/Conga, Partner Portals, PSA, or Salesforce Service Cloud
- 3+ years of experience in Business Process Mapping, Process Engineering, Business Analysis, or Management Consulting
- Direct hands-on experience in at least one core GTM value stream: Lead to Opportunity, Quote to Order, Order to Close, Customer Experience or Partner Relationship Management
- Proven track record driving deliverables and facilitating cross-functional workshops across complex, multi-stakeholder programs
- Demonstrated experience embedding AI and automation into operational workflows to reduce cycle times and improve decision-making
- Experience producing executive-ready artifacts and presenting process recommendations to senior leadership
- Bachelor's degree in Business Administration, Information Systems, Engineering, or a related field
- Certifications in Salesforce, Business Analysis, or Process Improvement disciplines such as CBAP, Lean Six Sigma, or Agile/Scrum are preferred
Benefits
- Fully remote contract position (west coast preferred)
- Medical
- Dental
- Vision
- 401K
Company Overview