Note: The job is a remote job and is open to candidates in USA. MIRACORP provides services to the federal government with a focus on quality and reliability. The Technical Program Manager II supports the Government PBS Program Manager in coordinating, implementing, and overseeing the PBS Continuous Improvement Program. The role manages projects and workstreams, improves business processes, coordinates stakeholders, supports organizational change, and monitors program performance.
Responsibilities
- Support the planning, coordination, implementation, monitoring, and reporting of PBS Continuous Improvement initiatives and program activities
- Coordinate multiple projects and workstreams, including schedules, milestones, deliverables, action items, risks, issues, decisions, and stakeholder activities
- Evaluate business processes, operating models, roles and responsibilities, operational handoffs, and workflows to identify opportunities for increased efficiency and effectiveness
- Analyze and support the improvement or re-engineering of business processes to reduce administrative burden, bottlenecks, redundant activities, and cycle-time delays
- Develop and maintain Standard Operating Procedures (SOPs), RACI matrices, process documentation, communication protocols, escalation paths, and service expectations
- Coordinate cross-functional and business-line dependencies by clarifying responsibilities, deliverables, timelines, expectations, and escalation requirements
- Facilitate meetings, workshops, working sessions, stakeholder discussions, listening sessions, and process-improvement activities
- Support improvement initiatives, solution teams, controlled pilots, and implementation efforts, including tracking progress, outcomes, and lessons learned
- Collect, analyze, and report workload, capacity, and performance information to support assessments, forecasting, prioritization, and Government decision-making
- Develop and maintain performance measures, dashboards, status reports, and other tools to evaluate program effectiveness and process-improvement outcomes
- Support organizational change and workforce engagement activities, including communications, training, knowledge transfer, change readiness, implementation, adoption, and stakeholder feedback
- Prepare briefings, presentations, reports, executive summaries, recommendations, meeting materials, and decision-support documentation
- Develop program resources such as FAQs, job aids, training materials, facilitation guides, assessment tools, templates, and trackers
- Maintain accurate program documentation and support knowledge transfer by documenting processes, best practices, outcomes, and lessons learned
Skills
- Minimum of **five (5) years of relevant professional experience** in project or program management, continuous improvement, business process improvement, organizational change, management analysis, or a related field
- Demonstrated experience managing or coordinating multiple projects, workstreams, stakeholders, milestones, priorities, and deliverables in a cross-functional environment
- Experience supporting cross-functional teams and working effectively with management, senior leadership, business lines, geographic organizations, and diverse stakeholder groups
- Strong written and verbal communication skills, including experience preparing and presenting briefings, reports, presentations, meeting materials, recommendations, and executive-level summaries
- Experience collecting, organizing, analyzing, and presenting qualitative and quantitative information to support program activities and decision-making
- Demonstrated ability to document business processes, decisions, action items, risks, dependencies, performance measures, and improvement opportunities
- Experience facilitating or supporting meetings, workshops, working sessions, stakeholder discussions, and process-improvement activities
- Working knowledge of project management, continuous improvement, business process improvement, and organizational change principles and practices
- Ability to work independently, manage competing priorities, collaborate across multiple organizational levels, and maintain strong attention to detail in a primarily remote environment
- Relevant certifications in **Project Management, Lean/Six Sigma, Change Management, Facilitation**, or related disciplines
- Previous experience supporting **Government or Federal programs**
Benefits
- Personal Time Off, Vacation, Sick Leave, starting on the first day of employment
- Medical Insurance, starting on the first day of employment
- Vision Insurance, starting on the first day of employment
- Dental Insurance, starting on the first day of employment
- Flexible Spending Account Options, starting on the first day of employment
- Short Term Disability and Long Term Disability, starting on the first day of employment
- Life Insurance and Accidental Death & Dismemberment, starting on the first day of employment
- Employee Wellness Resources, starting on the first day of employment
- Employee Assistance Programs, starting on the first day of employment
- Financial Counseling Program, starting on the first day of employment
- Commuter Benefits, starting on the first day of employment
- 401 (k) employer match, with 100% immediate vesting
- Primarily remote work arrangement with occasional travel as required
- Work environment where you have a lot of independence
- Ability to work with a purpose and make an impact
Company Overview