Note: The job is a remote job and is open to candidates in USA. Heartbeat is hiring a senior account leader to lead a medical education-focused healthcare agency business. The role owns client relationships, guides integrated medical education programs, and oversees account strategy, finances, and growth.
Responsibilities
- Own and grow senior client relationships, serving as a trusted day-to-day and strategic partner across the business
- Lead medical education engagements from strategic planning through execution, ensuring programs are scientifically credible, audience-relevant and aligned to client objectives
- Partner closely with medical, strategy, creative, experience, project management and other agency disciplines to translate complex clinical and scientific information into clear, compelling HCP education
- Provide senior oversight across educational initiatives such as scientific content, HCP engagement programs, congress-related work, peer-to-peer education and other medical education experiences, as appropriate to the account
- Bring a strong understanding of the healthcare landscape and the needs of HCP audiences to client recommendations and agency planning
- Set the vision for the account, connect the work back to broader client priorities and ensure teams understand both the strategy and the “why” behind it
- Lead senior-level presentations, strategic conversations and challenging client situations with confidence, clarity and sound judgment
- Oversee scopes, budgets, revenue forecasts and resourcing, with accountability for the financial health of the business
- Identify organic growth opportunities, contribute to new business efforts and help strengthen how medical education expertise is integrated across HCP work and client relationships
- Lead through influence across the integrated team, creating clarity, strong cross-functional partnership and accountability without direct people-management responsibility
Skills
- 10+ years of healthcare agency experience, with significant experience leading client relationships and complex accounts
- Deep medical education experience and a strong understanding of scientific storytelling, HCP engagement and the rigor required when working with clinical content
- Experience partnering with medical and scientific teams and working across functions to deliver integrated programs
- A strong command of account leadership, including strategic planning, scope development, financial management, forecasting and resource planning
- The ability to understand a client's business holistically and connect scientific, strategic and executional considerations into a clear recommendation
- Excellent presentation and communication skills, with the executive presence to guide senior clients and internal leaders through complex decisions
- A growth mindset and the ability to spot opportunities, shape solutions and build trusted relationships that expand the business
Benefits
- Ability to work wherever (forever)
- Unlimited PTO
- Self-care stipends
- Affinity groups
- Cultural celebrations
- Medical coverage
- Dental coverage
- Vision coverage
- Disability coverage
- 401K
- Parental and family care leave
- Family forming assistance
- Tuition reimbursement
- Flexible time off
Company Overview