Note: The job is a remote job and is open to candidates in USA. PRI Global is seeking a Global Returns Analyst to support retail channel operations in the AR/VR industry. The role focuses on RMA processing, returns analysis, service center collaboration, dispute resolution, data validation, and improving workflows through automation and AI tools.
Responsibilities
- Processing RMAs and analyzing driving factors for returns
- Partnering with service centers to resolve return-related issues
- Resolving discrepancies via Jira cases with service centers
- Validating returns and ensuring data accuracy
- Filing disputes for all retail customers through their portals and processes
- Identifying opportunities for process automation and efficiency improvements
- Leveraging AI tools to streamline returns workflows and reporting
Skills
- 6-8 years of experience in RMA processing and returns analysis (not just RMA focus but more a system/process automation focus)
- Experience using ERP systems, ideally Oracle
- Background in consumer electronics retail operations
- Strong analytical skills with ability to identify root causes of returns
- Experience with process automation and workflow optimization
- Familiarity with AI-powered productivity tools
- Proficiency in Jira or similar case management systems
- Retail compliance and dispute resolution
Benefits
- Remote work arrangement
Company Overview
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