Note: The job is a remote job and is open to candidates in USA. Mindy Support is a company building global data-sourcing and crowdsourcing capabilities to support large-scale projects for leading AI companies. The Talent Operations Manager will launch and scale its data collection business, manage global talent and data-sourcing channels, build contributor operations and automation, and establish metrics, controls, and forecasting systems across multiple geographies.
Responsibilities
- Lead the launch of data collection as a dedicated strategic service line
- Define the operational model, sourcing structure, resourcing approach, recruitment requirements, quality standards, and delivery processes for data collection service
- Build repeatable playbooks and best practices for new data collection projects, markets, languages, and contributor profiles
- Translate commercial demand into practical sourcing and workforce plans
- Ensure that new large-scale projects can be staffed, launched, and scaled quickly without compromising quality or control
- Scale Mindy Support’s crowdsourcing delivery model across new geographies, talent pools, languages, and service lines
- Build and maintain a large, engaged community of active contributors
- Establish contributor segmentation, qualification, onboarding, activation, retention, and re-engagement processes
- Design operating standards for contributor communication, support, performance management, and quality control
- Improve the reliability and predictability of crowd-based delivery
- Coach and guide internal recruitment and talent operations teams
- Introduce automation across sourcing, recruitment, contributor onboarding, qualification, communication, scheduling, activation, and reporting
- Reduce manual coordination in large-scale ramp-ups
- Select or implement the systems required to manage a distributed global contributor base
- Create standardized workflows that make project launches faster and more predictable
- Establish and continuously improve internal processes related to the field
- A clear and scalable operating model for data collection and crowdsourced delivery
- A unified strategy across all data and talent-sourcing channels
- Faster and more predictable project ramp-ups
- Significant growth in the number of active, qualified contributors
- Stronger geographic, linguistic, and skills coverage
- A reliable network of subcontractors and data providers
- Automated sourcing and onboarding workflows
- Clear operational dashboards, KPIs, and capacity forecasts
Skills
- 5+ years of relevant experience within strategic recruitment/delivery/program management functions
- Proven experience in talent operations, workforce operations, crowdsourcing, recruitment operations, data collection, outsourcing, BPO, gig platforms, or distributed workforce management
- Experience launching or scaling high-volume, multi-country talent or contributor programs
- Strong understanding of crowdsourced delivery models and gig workforce operations
- Experience managing multiple sourcing channels, including direct recruitment, agencies, subcontractors, communities, and external providers
- A track record of building operational models, processes, controls, and performance systems from the ground up
- Experience with rapid project ramp-ups and fluctuating workforce demand
- Strong analytical capability and confidence working with funnel, capacity, cost, quality, and productivity metrics
- Strong partner-management and commercial negotiation skills
- A high level of ownership, energy, pragmatism, and execution discipline
- Open and creative mindset, proficiency with modern AI tools
- Experience in AI data services, data annotation, data collection, content moderation, localization, BPO, customer support outsourcing, or other distributed service environments would be a strong advantage
Benefits
- Opportunity to build a strategic business capability from an early stage
- Work on large-scale projects supporting leading global AI companies, in an environment that values ownership, clear thinking, and practical execution
Company Overview