Note: The job is a remote job and is open to candidates in USA. Amcor is a packaging company focused on innovative and responsible packaging solutions. The Global Key Account Director owns multi-region strategic accounts, develops partnership roadmaps, leads complex negotiations, optimizes pricing and margins, and coordinates cross-functional teams to deliver customer commitments and profitable growth.
Responsibilities
- Resolves complaints, quality issues, and operational inefficiencies
- Applies pricing and portfolio governance, legal/risk frameworks, quality and sustainability standards
- Adapts solutions to customer-specific needs and market shifts
- Handles complex long-term contractual structures affecting profitability
- Customer retention, revenue & margin growth, roadmap delivery, talent management
- Oversees AM/KAM teams and a portfolio of >$100M
- Influences KPIs such as customer satisfaction, on-time delivery, forecast accuracy, roadmap KPIs, and customer quality metrics
Skills
- Knowledge of packaging products and solutions, multi‑region roadmap governance, account management tools, and CRM systems
- Understanding of sustainability practices, compliance requirements, and market trends
- Strong relationship management, matrix leadership, negotiation and influencing skills
- High level of continuous improvement and project management expertise
- MBA/Master's in Sales or Marketing; 10–15 years of account management or customer‑facing experience
- MBA, Master's degree in Sales, Marketing, Business Administration, or related field
- 10–15 years of progressive experience in key account management or strategic commercial roles ideally with a strong technical background in the packaging industry
- Proven track record managing multi‑region or global strategic accounts with significant revenue impact (>$50M portfolios)
- Expertise in negotiations, pricing governance, and long‑term contractual structures
- Leadership experience
- Understanding of packaging solutions, sustainability requirements, compliance frameworks, and market trends
- Experience in matrix organizations across regions
- Proficiency with CRM tools
- Continuous improvement mindset; Lean/Six Sigma exposure preferred
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
Company Overview