Note: The job is a remote job and is open to candidates in USA. Iron Mountain provides sustainable solutions across records and information management, digital transformation, data centers, asset lifecycle management, and logistics. The company is seeking a Global Hyperscale Account Manager to manage strategic client relationships, oversee data center service implementations, resolve escalations, and support account growth and governance.
Responsibilities
- Build long-term trust with key decision-makers, manage contract renewals, and lead commercial negotiations around pricing and terms in CRM systems
- Oversee the delivery of data center products and services, managing project scopes, schedules, risk evaluations, and cross-functional resource alignment
- Serve as the primary customer focal point, triaging and resolving complex service or billing escalations with urgency using platforms like ServiceNow
- Deliver detailed customer reporting packages, support client audit participation, and maintain clear, frequent bi-directional communication with executive stakeholders
Skills
- 5+ years of experience in account management, project management, customer support, or data center/IT service delivery
- Strong knowledge of data center infrastructure, including power, cooling, networking, cloud services, or colocation environments
- Proven ability in leading multi-phase project implementations, managing client escalations, and negotiating commercial agreements
- Excellent communication, workload prioritization, and cross-functional collaboration skills
- Bachelor's degree preferred
Benefits
- Remote work
- Flexible work options/alternative work options to support work–life balance.
- Comprehensive health, wellness, and retirement plans.
- Opportunities for continuous learning and professional growth.
Company Overview
Company H1B Sponsorship