Note: The job is a remote job and is open to candidates in USA. Idera, Inc. delivers B2B software productivity tools across database, developer, and testing tool divisions. The Global Accounts Receivable Manager will lead global collections strategy and execution, improve cash collections, reduce delinquency, strengthen accounts receivable operations, and drive consistent processes, systems, and controls across the order-to-cash cycle. The role will also manage the accounts receivable team, resolve complex customer disputes, deliver reporting and insights, and partner cross-functionally to support scalable growth.
Responsibilities
- Lead day-to-day collections operations across a portfolio of domestic and international customer accounts, while partnering across teams that support billing, cash application, credits, and receivables reconciliations
- Develop and execute collection strategies that improve cash flow, reduce past-due balances, and support company DSO and bad debt objectives
- Monitor AR aging, delinquency trends, unapplied cash, deductions, dispute activity, and payment behavior; prioritize collection efforts based on risk, customer profile, and materiality
- Partner with Sales, Customer Success, Billing, Revenue Operations, and Legal to resolve invoice disputes, short pays, contract interpretation issues, billing discrepancies, and other barriers to collection to resolve escalations and improve upstream processes that affect collectability
- Serve as an escalation point for complex or high-value customer accounts and drive timely resolution while maintaining strong business relationships
- Support strong billing-to-cash execution by helping ensure invoices, credits, refunds, amendments, and customer account maintenance are handled accurately and in alignment with contracts, ERP records, and billing platforms
- Establish and maintain collection policies, workflows, escalation paths, SOPs, and operating procedures that support a scalable and consistent process across business units
- Prepare recurring and ad hoc reporting on AR aging, collections performance, cash collections, dispute trends, bad debt exposure, and portfolio health; provide KPI and forecast visibility to Finance leadership
- Lead and develop the accounts receivable team through hiring, training, motivating, evaluating, and supervising, including structured coaching, individual development plans, and performance documentation that build bench strength for future growth
- Identify opportunities to automate, simplify, and improve collections, cash application, dispute management, and reporting workflows. Actively evaluate and adopt AI-enabled tools to strengthen decision-making, surface risk earlier, and increase team productivity
- Support credit risk assessment for new and existing accounts, including credit checks and credit limit recommendations, in partnership with Sales and Finance leadership
- Support monthly and quarterly close activities related to accounts receivable, reserves, reconciliations, subledger accuracy, and reporting
- Ensure accurate account documentation, customer follow-up history, and audit-ready support within ERP, CRM, ticketing, and billing systems
Skills
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field, or equivalent practical experience
- 7+ years of progressive experience in accounts receivable, billing, collections, or order-to-cash functions
- 3+ years of experience leading collections teams, AR operations, or multi-account portfolios in a business-to-business environment
- Experience in a software, SaaS, or technology-driven company
- Strong understanding of end-to-end AR operations, including billing, collections, cash application, credits, reconciliations, and dispute resolution
- Strong understanding of collections strategy, AR aging, customer account risk, and general accounting fundamentals
- Experience partnering cross-functionally with Sales, Customer Success, Billing, Revenue Operations, and other business stakeholders
- Experience preparing AR reporting, KPI metrics, cash collection insights, and executive-ready presentations
- Strong written and verbal communication and negotiation skills, including the ability to manage customer conversations professionally and handle escalations effectively
- Strong analytical and organizational skills with the ability to manage multiple priorities in a fast-paced environment with a proven ability to multitask across competing deadlines without losing accuracy or attention to detail
- Experience with ERP, billing, and CRM platforms such as NetSuite, Intacct, Microsoft Dynamics/Great Plains, Salesforce, Chargebee, Zuora, or similar systems
- Experience in a global, multi-entity software organization supporting multiple business units or acquired businesses
- Experience with recurring revenue models, including subscription, maintenance, license, services, and/or usage-based billing
- Experience with billing platform ownership, implementation, or process enhancement in a scaling software environment
- Experience with AR automation, collections tooling, workflow optimization, or broader finance transformation initiatives
- Experience with credit review, payment-term management, and escalation frameworks for high-risk accounts
- Experience managing offshore, distributed, or shared-services resources
- Strong systems aptitude and comfort navigating ERP, CRM, billing, ticketing, and reporting tools in a high-volume environment
- Comfort adopting AI-enabled tools and automation as a core part of daily collections, reporting, and productivity workflows
- Accounting degree or other relevant professional certification is a plus
- Experience in a high-growth or acquisitive software environment is a plus
Company Overview