Note: The job is a remote job and is open to candidates in USA. Legrand is a global specialist in electrical and digital building infrastructures, including solutions for data centers. The Global Account Specialist will support the management and development of major hyperscale accounts, partnering with Global Account Managers to achieve sales, profitability, and growth objectives while coordinating customer service, forecasting, fulfillment, and cross-functional account activities.
Responsibilities
- Manage global key accounts for the company and build relationships with key personnel
- Ensure internal company functions provide the highest level of customer service to global hyperscale accounts
- Monitor incoming orders and ensure effective fulfillment
- Hold regular monthly meetings with internal and external stakeholders
- Investigate and resolve queries and issues raised by key contacts by acting as a liaison between operations, product management, and leadership to remove roadblocks and accelerate opportunities
- Manage accounts by fostering excellent communication internally and externally, and through strict adherence to channel rules of engagement
- Create account business plans including quarterly business reports, marketing plans, suggestions, sales objectives, and forecasting
- Provide regular updates to senior management on the status and performance of customer accounts within the vertical
- Forecast sales and collaborate with internal teams to ensure product availability
- Maintain accurate customer records and sales transactions in Salesforce CRM
- Provide assistance to customers, answer questions, respond to customer inquiries regarding order status, ship dates, and inventory availability; expedite orders, follow through on quotes, and complete sales orders
- Assist the Global Account Managers with high-level decision-making to facilitate direct sales to large customers and/or resellers
- Key account and large opportunity analysis, reporting on revenue tracking and trending, product usage, on-time delivery, and product performance
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Actively communicate inventory and product forecasting needs for large projects and key accounts during sales and operations meetings, as needed
- Serve as a trainer and mentor to Inside Sales Representatives and Sales Support
- Achieve or exceed assigned sales quotas and goals
- Complete required training and development objectives within the assigned time frame and stay up to date with new features and product launches
- Ability to travel once a month for face-to-face meetings
- Perform other duties as assigned
Skills
- Bachelor's degree from a four-year college or university with emphasis in Business or a related field
- Or equivalent combination of education and experience
- A minimum of 7 years of advanced support sales or inside sales experience in the information technology industry
- Project management skills, including planning, organizing, and coordinating tasks
- Computer proficiency with knowledge of Microsoft Office products (Word/Excel/Outlook/PowerPoint)
- Effective oral and written communication skills with the ability to provide information across multiple groups in the Company, including Finance, Engineering, Marketing, and Sales
- Strong organizational and planning skills and the ability to work independently
- Strong organizational and time management skills, close attention to detail, and the ability to effectively handle multiple priorities
- Excellent verbal and written communication skills and the ability to communicate effectively across all levels of the organization. Must be an effective listener, able to maintain focus, extract necessary information, and validate understanding of the information
- Must be highly collaborative and able to work in a team-based environment. Promote an environment that encourages cohesiveness and fosters trust and open communication with teams, peers, and all business partners
- Must have solid business acumen and understanding of a variety of functional areas within the business
- Strong organizational and planning skills and the ability to work independently
- Preferred
- Data center industry experience preferred
- Experience with Salesforce.com preferred
Benefits
- Remote work arrangement, preferably working west coast/Pacific time
- Comprehensive medical coverage
- Comprehensive dental coverage
- Comprehensive vision coverage
- High employer 401K match
- Paid time off (PTO)
- Holiday pay
- Short-term disability benefit plans
- Long-term disability benefit plans
- Above-benchmark paid maternity leave
- Above-benchmark paid parental leave
- Bonus opportunities in accordance with the Company’s incentive plans
- Paid time off to volunteer
- Access to an active/growing Employee Resource Group network
Company Overview