Note: The job is a remote job and is open to candidates in USA. TTM Technologies, Inc. is a leading global manufacturer of technology products, and they are seeking a Global Account Manager to maintain relationships with key global Electronics Manufacturing Service partners. The role involves expanding these accounts, providing customer service, and pursuing new business within existing accounts.
Responsibilities
- Fulfill customer needs to ensure customer satisfaction
- Follow up on open quotes and business opportunities for TTM’s full product portfolio
- Monitor the performance levels of TTM and work with the site level management to drive improvement if needed
- Work with the TTM support teams on negotiation spreadsheets, conducting research in preparation for QBRs and other activities
- Work with TTM sales to provide guidance and support at the different TTM regional sites
- Participate in negotiations and QBRs at the customer’s designated site
- Develop and present strategic plans for growth
- Presentations to customers and TTM management and support teams as needed
- Initiate, recommend and provide solutions to customers
- Provide communications and guidance to TTM divisions (all sites globally) in support of the customer’s initiatives and expectations
- Work with accounting, engineering, production, customer service and others to provide solutions and closure on business issues as they may occur
- Provide monthly updates and detail regarding controlled business
- Work with the team to approve any customer rebates that may be in place
- Support any special projects or programs assigned by TTM management
- Written correspondence to customers and TTM employees and management as needed
- Manage Customer Information and opportunities in CRM
Skills
- Bachelor of Science degree plus 5 years of experience in sales or equivalent combination of education and experience
- A technical background is encouraged
- Exceptional communication skills and ability to read, write and understand the English language
- Proven history of successful sales performance, of providing customer service and support that exceeds expectations
- Excellent attention to detail; excellent organizational and prioritization skills
- Strong proficiency with working knowledge of Windows Excel, Word, Power Point, Outlook and Dynamics CRM
- Ability to handle a fast-paced environment with high volume of workload
- Available for travel (25% to 50%) and extended stay away from home
- Knowledge of Printed Circuit and/or Electronics Manufacturing Service (EMS) processing and materials is required
- Maintains a working knowledge of the manufacturing processes & systems in order to communicate effectively with their external and internal customers
- Maintains a working knowledge of industry certifications and requirements for different market segments
- Ability to quickly react in order to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to manage in conflict situations with internal and external customers in order to maintain the highest level of customer satisfaction
- Decision making with respect to matching strategies and capabilities with customer demands well as in interpretation of a variety of instructions furnished in written, oral, diagram (print reading) or schedule form
- Knowledge of ISO 9001, AS9100 and ISO 140001 standards
- International experience
Benefits
- Medical
- Dental
- Vision
- 401K
- Flexible Spending Account
- Health Savings Account
- Accident benefits
- Life insurance
- Disability benefits
- Paid vacation & holidays
- Benefits are available 1st of the month following date of hire
Company Overview