Note: The job is a remote job and is open to candidates in USA. Singtel is Asia’s leading communications technology group, operating in one of the world’s fastest growing and most dynamic regions. The Global Account Manager role focuses on developing new business and managing customer relationships to ensure satisfaction and revenue growth from Fortune 100 companies.
Responsibilities
- Generate and pursue sales leads to develop new sources of revenue from corporate customers to meet or exceed annual quota
- Respond to telecommunication requirements and IT related inquiries from potential corporate and international customers
- Manage all stages of the sales cycle including developing leads through cold-calling, qualifying prospects, customized proposal development, contract negotiation, and project implementation
- Follow through with all internal post-sales processes, including submitting paperwork for all order processes, coordinating to ensure services are turned up in a timely manner and any other post-sales issues (i.e. billing, collection etc); work with various individuals across departments to ensure delivery of results
- Provide exceptional customer experience for prospects and clients to develop long term business opportunities
- Complete annual strategic sales action plans
- Forecast business as required by management in order to ascertain demand for products and services
- Support Singtel Global Offices customers in Singapore
- Provide competitive market feedback on a regular basis in order to ensure Singtel’s products remain competitive in the marketplace
- Propose business and telecommunication solutions
- Assess client's existing and future requirements
- Deliver formal customer presentations
- Write and present customer proposals
- Evaluate and select vendors
- Negotiate with customers at the senior management / director levels
Skills
- Bachelor's Degree from an accredited university in International Business or a related field
- A minimum of 3 years experience in enterprise level B2B sales and account management
- Knowledge on telecommunication network including voice, data, WAN, datacentre and network infrastructure technologies
- Knowledge on ICT technologies and services including unified communications, video conference, IT security, network optimization, cloud etc
- Understanding of managed services competition and market landscape
- Self-drive, energetic, resourceful, creative and practice good leadership
- Ability to project strong and positive image of self and company
- Advanced degree is a plus
- Legal knowledge in contracting is a plus
- MNC experience is a plus
- Finance knowledge is a plus
Company Overview