[Remote] Genesys Cloud CX Engineer

Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc. is seeking a Genesys Cloud CX Engineer for a 6–12+ month contract opportunity with long-term potential. The role focuses on Genesys Cloud CX, contact center platforms, call flows, routing, API integrations, troubleshooting, and production support in a cloud-based contact center environment.

Skills

• Must have skills: - Genesys Cloud CX
• Contact Center / CCaaS Platforms
• Experience: 3-4 years
• Genesys Cloud CX
• Contact Center / CCaaS Platforms
• Call Flows, Architect & Routing
• API Integrations
• Troubleshooting & Production Support
• Cloud-based Contact Center Solutions
• Strong Communication Skills
• Conversational AI / Chatbots (Preferred)

Benefits

• Health insurance (medical, dental, vision)
• 401(k) plan
• Paid sick leave (depending on work location)

Company Overview

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. It was founded in 1996, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is https://pyramidci.com/.

Company H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships, with 65 in 2026, 178 in 2025, 112 in 2024, 95 in 2023, 62 in 2022, 50 in 2021, 117 in 2020. Please note that this does not guarantee sponsorship for this specific role.