Note: The job is a remote job and is open to candidates in USA. Info Way Solutions is seeking an experienced Gainsight Administrator to administer, configure, and optimize the Gainsight platform. The role partners with Customer Success, Operations, Business, and IT teams to manage workflows, data quality, automation, integrations, and reporting.
Responsibilities
- Administer and maintain the **Gainsight platform**, including configuration, users, permissions, and application settings
- Configure and manage **Gainsight Customer Success processes**, workflows, and operational requirements
- Develop and maintain **Rules Engine** configurations for automation and business processes
- Create and maintain **dashboards, reports, scorecards, and analytics** within Gainsight
- Manage customer and operational data, including data quality, validation, imports, transformations, and ongoing maintenance
- Configure and support **Gainsight integrations** with CRM and other enterprise applications
- Troubleshoot Gainsight configuration, data, workflow, and integration issues
- Partner with Customer Success teams to translate business requirements into Gainsight solutions
- Support enhancements, testing, releases, and continuous improvement of the Gainsight environment
- Monitor system performance and ensure data integrity across integrated systems
- Document configurations, processes, workflows, and administrative procedures
Skills
- 3–5+ years of hands-on **Gainsight Administration** experience
- Strong understanding of **Gainsight Customer Success processes**
- Experience with **Gainsight Rules Engine**
- Hands-on experience building **Gainsight dashboards and reports**
- Strong **data management** and data-quality experience
- Experience with **Gainsight integrations** and connected enterprise systems
- Understanding of Customer Success Operations and lifecycle management
- Strong analytical, troubleshooting, and communication skills
- Experience integrating Gainsight with **Salesforce CRM**
- Experience with Gainsight objects, data models, CTAs, health scores, and customer lifecycle workflows
- Experience with automation and process optimization
- Salesforce administration or CRM experience is a plus
- Gainsight certification is a plus
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field is preferred but equivalent professional experience may be considered
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