Note: The job is a remote job and is open to candidates in USA. 120Water is a mission-driven SaaS company that helps government agencies and utilities protect public health through water management software. The Fulfillment Analyst supports software-driven fulfillment operations by managing order documentation, accuracy checks, vendor coordination, inventory monitoring, reporting, and process improvement while collaborating with internal teams and external partners.
Responsibilities
- Create order documents using 120Water's software, Excel, and Microsoft Word
- Perform meticulous quality checks on all order documents, reviewing and verifying data to ensure total accuracy before processing orders
- Maintain cost of goods sold and bill of materials lists
- Coordinate with warehouse and 120Water teams to ensure timely picking, packing, and shipping of orders
- Troubleshoot shipping and fulfillment issues, with an emphasis on proactively resolving problems before they happen
- Oversee 120Water's relationship with critical fulfillment partners and vendors
- Monitor inventory levels and schedule product deliveries to maintain sufficient volume
- Support ad hoc reports and projects that streamline and automate key customer activities so operations can run at scale
- Manage short-term and long-term goals and performance metrics in line with corporate objectives
- Create a feedback loop to track and proactively identify gaps and challenges, and to develop strategies that improve the client lifecycle and support process
- Collaborate with peers across marketing, customer sales, and product development to support client activity and share front-line feedback
- Bring a flexible, team-first attitude and adapt as 120Water and client needs evolve
- Embody 120Water's cultural values and lead by example
- Operate warehouse equipment such as forklifts or pallet jacks
- Physically pick, pack, or palletize orders
- Perform hands-on inventory counts or manual warehouse organization
- Load or unload trucks or otherwise handle physical freight
- Manage day-to-day warehouse floor operations or supervise warehouse staff
Skills
- 2+ years of relevant order fulfillment coordination or experience within supply chain management
- Confident Microsoft Word and Excel user
- Detail-oriented and driven by a desire to get things done
- Strong interpersonal skills and works well across multiple teams
- This is an in-office or remote (Indianapolis-based) position, with occasional travel (twice a year or as needed) to coordinate fulfillment activities at 120Water's Chicago warehouse
- Experience with Extensiv or other inventory management systems is a plus
Benefits
- In-office or remote (Indianapolis-based) position
- Occasional travel (twice a year or as needed) to coordinate fulfillment activities at 120Water's Chicago warehouse
Company Overview