Note: The job is a remote job and is open to candidates in USA. Sentinel Group is an employee benefits and financial services provider serving clients throughout the United States. The FSA Operations Analyst Associate will support entry-level plan operations by processing and reconciling contribution and eligibility files, managing funding requests and participant transactions, and assisting with client inquiries and operational tasks.
Responsibilities
- Monitor, process, and reconcile contribution files for reimbursement plans through our recordkeeping systems
- Monitor, process, and reconcile eligibility/enrollment files for reimbursement plans through our recordkeeping systems
- Initiate funding requests (ACH) and reconcile received deposits for plan contributions
- Generate and review various contributions reports
- Process and post participant contributions transactions
- Assist internal teams with responding to client inquiries
- Proficient in Microsoft Office programs and the ability to quickly learn new systems (CRMs, recordkeeping, etc.)
- Monitor Inbox and log certain requests in the CRM
- Follow up with client and/or Account Managers on NIGO requests
- Perform other duties and participate in special projects as assigned
Skills
- A passion for problem solving and operational thinking
- A sincere interest in working within the financial services industry
- Ability to work well in a fast-paced and collaborative environment
- Detail oriented thinking
- Proficient in Microsoft Office programs and the ability to quickly learn new systems (CRMs, recordkeeping, etc.)
- Proven ability to take initiative and be a self-starter in handling issues
- Excellent verbal and written communication skills
- Demonstrated ability to consistently deliver a superior level of productivity and quality service
- Demonstrated organizational skills and ability to manage multiple priorities
- Ability to work in a team environment
- Ability to track and meet deadlines
- Proficiency in MS Office
- Knowledge of FSA/HRA/HSA plans
Benefits
- PTO (vacation, sick, personal time bank)
- FTO (Flexible time off for vacation, sick, and personal time) after 2 years of service
- 12 Paid Holidays (10 stated and 2 floating holidays)
- 2 Community Volunteer Days
- 5 Summer Half Days
- Medical, Dental, Vision
- Life Insurance
- LTD & STD
- Retirement Plan with 4% Employer Match
- Parental Leave
Company Overview