[Remote] FSA - Desktop Support I

Note: The job is a remote job and is open to candidates in USA. Advanced Technology Leaders, Inc. is seeking a Desktop Support I to provide first level technical support for personal computer equipment and related software. The role involves troubleshooting issues, assisting users, and maintaining system inventory while ensuring compliance with company policies. Responsibilities • Provide first line response for users with desktop, laptop, password, connectivity and application issues • Respond to requests for issues that may require technical assistance to be provided by phone, email and or/using a help desk management system or personal deskside visits • Escalates more complex and impactful issues to higher level support teams • Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones and software licensing • Provides support related to testing and deployment of operating system and application security patches on workstations, laptops • Setup new hires with needed hardware, software, tokens, etc. Terminate employees per company policies & procedures • Works assigned tickets, vulnerabilities and patching as assigned • Troubleshoot and provide solutions to hardware and software problems. Install, upgrade, repair, and remove hardware and software as necessary • Develop and present application and user documentation and training for supporting departments across the organization • Acts as a liaison between customer and technical escalation points within the IT team • Install application software necessary to complete job functions • Update and maintain standard operating procedures on software and hardware deployments, account administration, and helpdesk tasks • Recommend equipment upgrades to environment as business needs dictate • Assist in projects as assigned by IT management • Comply with policies and procedures as required • Other duties as assigned Skills • Ability to obtain a 6C Security Clearance (Public Trust – High) • 0 to 6 months experience or equivalent education in a helpdesk or service desk environment: IT administration with Windows 10 & Windows 11. PC imaging and hardware deployment, group policy, workstation setup, remote assistance, Microsoft Active Directory and DNS preferred but will train right person • Associate's degree in computer science or related field preferred • Bachelor's degree • Microsoft MCP • Microsoft 365 Certified: Fundamentals • A+ highly desired Benefits • Health benefits to include medical and dental • Paid Personal and Vacation • Paid Holidays • 401(k) Retirement Plan Company Overview • Advanced Technology Leaders, Inc. It was founded in 2006, and is headquartered in Martinez, Georgia, USA, with a workforce of 201-500 employees. Its website is https://at-leaders.com/.