Note: The job is a remote job and is open to candidates in USA. Wealthfront is a financial technology company that builds digital financial products for modern investors. The Fraud Operations Specialist will conduct daily fraud monitoring and complex investigations, analyze account and transaction data, and support anti-money laundering and sanctions programs. The role also develops fraud policies, partners with compliance, engineering, product, and support teams, and identifies opportunities for automation and process improvement.
Responsibilities
- Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime
- Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform
- Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement
- Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies
- Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs
- Coordinate fraud investigations and recoveries with contra firms
- Present findings of investigations to different stakeholders within the firm
- Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program
- Research fraud, identity and user behavior to contribute to rules, models and other detection systems
- Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures
- Assist in the identification of process improvements and automation opportunities
- Coordinate with Financial Crimes Compliance to ensure fraud and non-fraud-related cases are properly escalated for investigation and SAR filing consideration
- Partner with Engineering teams to implement automated solutions
- Work with other product areas to develop new data driven controls for optimizing user experience while detecting and preventing fraud
- Work with our support team to resolve client inquiries
Skills
- 1-3 years of fraud investigations experience in the financial services industry
- Strong research and investigation skills, including synthesizing large amounts of information and evaluating transaction data
- Experience investigating fraud typologies such as Wire, ACH, Debit Card, Online Account Takeover, Identity Theft, Elder Financial Exploitation, and New Account Fraud
- Ability to manage competing priorities and adapt quickly in a dynamic, fast-paced environment
- Strong attention to detail and ability to produce accurate, well-documented work
- Ability to make sound, risk-based decisions with limited information
- Excellent written and verbal communication skills
- Strong collaboration skills and ability to work effectively with cross-functional teams
- Embody the qualities of being a true team player - curiosity, humility, intelligence, and openness to both positive and constructive feedback
- Demonstrated curiosity and a proactive approach to identifying patterns and emerging risks
- Experience with disputes and knowledge of Reg E
- Familiarity with Anti-Money Laundering (AML), Anti-Threat Finance (ATF), OFAC, Financial Intelligence analysis and Counter-Intelligence analysis
- Experience with SQL, dashboard creation, and/or other data analysis tools
- Knowledge of FINRA, NACHA, SEC and MSRB rules and regulations
Benefits
- Equity
- Medical
- Vision
- Dental
- 401K plan
- Generous time off
- Parental leave
- Wellness reimbursements
- Professional development
- Employee investing discount
- Fully remote work arrangement
Company Overview