Note: The job is a remote job and is open to candidates in USA. ICONMA is seeking a Fraud Operations Analyst for their client, an IT Services and Consulting company. The role involves monitoring fraud transactions for Retail Digital Payments products, analyzing fraud alerts, and collaborating with financial institutions to investigate suspicious activities.
Responsibilities
- The Retail Payments Fraud Operations team supports fraud transaction monitoring for Retail Digital Payments products for many of financial institutions, primarily BillPay and Zelle, and also Business ACH and Wire payments
- A primary job function is working Zelle fraud disputes
- Analyze multiple fraud alert queues for suspicious activity across different fraud systems
- Meets job standards such as quality and productivity standards while working various fraud alert queues
- Contacts financial institutions regarding suspicious payment activity and updates investigation database with financial institution responses
- Reviews high risk transactions and performs research to identify fraudulent versus legitimate consumer activity
- Identifies trends and patterns in fraud activity and suggests rule/policy changes to assist with preventing financial fraud losses
- Zelle Dispute process
Skills
- Proficiency in Microsoft Office Suite
- Fluent in English; Strong written and verbal communication skills
- Ability to work well independently and within a team
- Detail-oriented with good organizational skills managing multiple tasks
- Previous banking experience
- Previous experience with fraud detection or fraud transaction monitoring tools
- Knowledge of or experience working with Zelle
- Years of Experience: 8 Years of Experience
Benefits
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Company Overview