Note: The job is a remote job and is open to candidates in USA. Taco Bell is a global quick-service restaurant brand and part of Yum! Brands. The Franchise Operations Consultant serves as a senior advisor to franchise organizations, driving portfolio performance, operational excellence, brand standards, and adoption of strategic initiatives. The role partners with cross-functional teams to identify opportunities, remove barriers, and strengthen franchise leadership capability.
Responsibilities
- Develop and execute portfolio strategies, operating plans, and business routines that align franchise organizations with Taco Bell’s growth priorities and key initiatives
- Serve as a strategic advisor to franchise owners and operators, influencing performance across sales, transactions, guest experience, digital adoption, and operational execution
- Lead business reviews that translate performance data into actionable insights, clear commitments, and measurable outcomes
- Analyze business performance using operational metrics, field observations, and franchisee feedback to identify opportunities, diagnose root causes, and prioritize actions
- Drive accountability to Taco Bell’s brand standards, including food safety, guest experience, quality, speed, training, marketing execution, and operational consistency
- Champion adoption of major brand and transformation initiatives, including digital, loyalty, REV, remodels, product launches, and operating model enhancements
- Navigate competing priorities and business challenges by balancing franchisee realities with enterprise expectations while maintaining accountability to brand objectives
- Partner cross-functionally to resolve barriers, support execution, and improve portfolio performance
- Strengthen franchise leadership capability through coaching, feedback, recognition, and structured accountability routines
- Monitor portfolio health, identify performance risks and capability gaps, and provide leadership with clear recommendations for resolution
- Share and scale best practices across franchise organizations to drive consistency, operational excellence, and sustainable performance improvements
- Foster a culture of trust, collaboration, and continuous improvement while modeling Taco Bell’s values and leadership expectations
Skills
- This position is remote and must be based in Ohio/Michigan
- Proven ability to influence franchise owners, senior operators, and cross-functional stakeholders without direct authority
- Strong business acumen with the ability to connect operational, financial, digital, and guest experience metrics to business performance
- Experience leading portfolio strategy, performance improvement initiatives, change adoption, and business reviews across complex stakeholder groups
- Strong analytical and problem-solving skills with the ability to simplify complex information and provide clear recommendations
- Ability to hold partners accountable to commitments, performance expectations, and brand standards with professionalism and respect
- Excellent communication, facilitation, relationship-building, and stakeholder management skills
- Experience coaching leaders to strengthen operational execution, talent readiness, and change leadership capabilities
- Ability to travel as needed to support franchisee meetings, market visits, business reviews, and field execution
- Demonstrated growth mindset, sound judgment, and the ability to lead with Smart, Heart, and Courage in a fast-paced environment
- Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship
- 5+ years of multi-unit restaurant, QSR, franchise operations, field leadership, or related experience preferred
- Bachelor's degree preferred, or an equivalent combination of education, training, and relevant professional experience
Benefits
- Remote work schedule and year-round flex day Friday
- Car allowance and monthly cell phone & internet reimbursement
- Up to 4 weeks of vacation per year plus holidays and time off for volunteering
- Generous parental leave for all new parents and adoption assistance program
- 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
- Comprehensive medical & dental including prescription drug benefits and 100% preventive care
- Discounts, free food, swag and… honestly, too many good benefits to name
- Bonus eligibility
Company Overview