Note: The job is a remote job and is open to candidates in USA. Inworld AI is hiring a Founding Technical Account Manager to grow and strengthen relationships with existing customers. The role owns renewals, account expansion, technical customer support, and account health while helping shape the company’s account management practices.
Responsibilities
- Renewals: Own renewals across your book of accounts. Start conversations early, understand what each customer needs to say yes, and close renewals on time
- Expansion: Find and pursue growth within existing customers, whether that’s new teams, new use cases or larger commitments. Build expansion plans with your customers and work with Sales to close bigger opportunities
- Technical Account Management: Learn our products in depth and understand how each customer has deployed them. Act as a trusted technical point of contact, help troubleshoot issues, and bring in Solutions or Engineering when needed
- Customer Relationships: Build relationships with multiple people at each account, from hands-on technical users to the decision-makers who sign contracts
- Account Health: Track usage, engagement and other signals to spot risk early. Act quickly when an account shows signs of trouble
- Customer Reviews: Run regular check-ins and business reviews that show customers the value they’re getting and set goals for what’s next
- AI & Tooling: Use AI tools for account research, meeting prep and follow-up, so more of your time goes to working directly with customers. Keep the CRM accurate and up to date
- Voice of the Customer: Share customer feedback, feature requests and recurring blockers with Product and Engineering, and follow up with customers on what changes
Skills
- 4+ years in technical account management, customer success or a similar customer-facing role at a software company
- A track record of owning renewals and growing accounts, with experience negotiating contracts
- Comfort with technical products, and the ability to have credible conversations with engineers as well as business stakeholders
- Experience managing multiple accounts at once and prioritizing well across them
- Familiarity with CRM and customer success tools, and interest in using AI to work more efficiently
- Strong written and verbal communication, and composure when handling escalations
- Self-direction and comfort in a small team where the process is still being built
Benefits
- Variable compensation
- Equity
- Benefits
Company Overview
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