Note: The job is a remote job and is open to candidates in USA. RingCentral provides cloud communications, contact center, and AI-powered customer interaction solutions through its AIR Pro agentic AI platform. The Founding AI Forward Deployed Engineer will establish the Forward-Deployed Engineering function and build production voice and digital agent systems for enterprise customers, including integrations, evaluation frameworks, and measurable business outcomes. The role also supports pre-sales and feeds customer insights into product and engineering roadmaps.
Responsibilities
- Own end to end strategic customer deployments. A focused portfolio, depth over breadth: discovery, workflow analysis (call routing, agent scripts, escalation paths, back-office handoffs), success criteria definition, production deployment, iteration, proven ROI, expansion
- Build production systems. Multi-turn agent workflows: prompt design, retrieval pipelines, decision logic, fallback handling, live-agent handoff. Integrations to customer systems of record. Guardrails and compliance controls (PII, HIPAA, PCI) fit to each environment
- Instrument everything. Deploy evaluation, monitoring, and testing frameworks so agent performance is continuously measured and improved. Success criteria are set before deployment, not reverse-engineered after
- Shape the platform. Your field findings feed roadmap prioritization directly. Document integration patterns, platform gaps, and recurring requirements with enough technical depth that Engineering can act on them
- Support the sale. Senior technical resource for your accounts pre-sales: live demonstrations, architectural conversations, proof-of-concept builds, deployment scoping alongside AEs and Sales Engineers. Turn pilot results into expansion cases
Skills
- A strong engineer first. You write and ship production code (Python and/or TypeScript), build and debug API integrations independently, and have owned systems running in production. This is a hands-on-keyboard role
- 4+ years in customer-facing technical work where you personally built what was deployed: forward-deployed engineering, solutions architecture with real implementation ownership, or technical consulting
- Working depth with LLMs in production: RAG, agent orchestration, evaluation. You've debugged why an agent fails, not just demoed one that works
- Communicates across the range: design reviews with engineers, business cases with executives, and difficult conversations with customers when a deployment needs to change course
- Thrives with incomplete information, competing priorities, and no one telling you what to do next
- Bachelor's degree or equivalent military/work experience
- Voice/telephony depth: SIP, WebRTC, SBCs, or CCaaS/UCaaS platform experience. Voice agents are harder than chat, and this is a voice-first platform
- Enterprise-scale agentic AI deployments, voice or digital
- Industry depth in healthcare, financial services, retail, or insurance
- Familiarity with the competitive conversational AI landscape
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- Voluntary supplemental health coverage and life insurance
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee 1:1 coaching, perks and discounts program
- Remote (US)
- Eligibility for variable pay, equity, and benefits
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