[Remote] Forward Deployment Engineer, AI - Canada Remote

Note: The job is a remote job and is open to candidates in USA. PerfectServe is a healthcare communications platform that connects providers, patients, and care teams to improve clinical collaboration and patient outcomes. The Forward Deployment Engineer, AI will deploy and optimize AI products for customers, develop product features, validate model behavior, and automate onboarding and production support processes.

Responsibilities

• Help configure and rollout customers of our existing AI voice agent
• Build and run evaluation suites to validate behavior, catch regressions, and tune prompts as new customers are deployed
• Develop new features and fixes to the core product
• Optimize latency, inference cost, and hallucination guardrails
• Run and improve model evaluation, benchmarking, and observability across the product
• Monitor cost controls, usage monitoring, and security/PHI handling constraints
• Partner with Product and Customer Success to turn customer requirements into working, validated deployments, and own customer go-live, post-launch monitoring, and production issue debugging
• Help streamline and automate the onboarding process to reduce the engineering effort required to bring each new customer live

Skills

• 3+ years software engineering experience with strong Python backend skills
• 1+ years of production experience with LLM APIs, deploying and supporting GenAI systems at scale
• Cloud-native architecture experience, preferably AWS
• Experience in regulated or security-conscious environments
• Product-minded systems thinker, comfortable with ambiguity and executive communication
• Comfortable translating non-technical customer requirements into working configuration
• Experience with voice or conversational AI a plus

Benefits

• Remote first work environment
• Health, Dental, Vision, Life and Disability Insurance options available day one.
• 401K - with match and immediately vested.
• 17 company holidays, 2 floating holidays plus competitive paid time off policy
• Internal Advancement Opportunities

Company Overview

PerfectServe offers intelligent voice and online and mobile clinical communication solutions for the healthcare industry. It was founded in 1997, and is headquartered in Knoxville, Tennessee, USA, with a workforce of 201-500 employees. Its website is http://www.perfectserve.com/.

Company H1B Sponsorship

PerfectServe has a track record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.