Note: The job is a remote job and is open to candidates in USA. DISCO is a company that provides a cloud-native, artificial intelligence-powered legal solution. The Forensics Operations Specialist is responsible for managing client experiences related to forensic services and ensuring effective communication between various departments.
Responsibilities
- Serves as the primary point of contact to manage the client experience with the forensics lab. Schedules and hosts scoping calls with external clients to understand the case background, objectives, and deadlines
- Collaborates with the Forensics Operations Manager or Forensics Director for scoping calls that require higher levels of consultation. Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members
- Performs tracking and documentation quality control checks for forensic tickets. Provides timely status updates for all forensics projects
- Collects client feedback to enhance the client experience. Acts as backup to the Forensics Operations Manager
Skills
- 3+ years of forensic or eDiscovery experience at a law firm, in-house legal department, or service provider
- Excellent written and verbal communication skills with a focus on detail, organization, and responsiveness
- Knowledge of basic industry-standard forensic collection workflows
- Familiarity with data collection and processing software, such as DISCO, LAW, Cellebrite, Relativity Processing, Nuix, X1, EnCase, FTK, FEX, or others
- Ability to manage multiple fast-paced projects simultaneously
- Strong problem-solving and analytical thinking skills
- Candidates must be legally authorized to work in the United States without sponsorship now or in the future
- Experience working at a consulting firm
- Experience providing consultative solutions in eDiscovery or forensics
- Experience working for a litigation support group at a law firm/corporation or working closely with lit support groups
Benefits
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Flexible PTO
- Competitive salary plus RSUs
- Open, inclusive, and fun environment
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company
Company Overview