Note: The job is a remote job and is open to candidates in USA. Insomniac Games is looking for a Flow Production Tracking Administrator to manage and stabilize their Flow Production Tracking environment. The role focuses on ensuring the functionality of the Flow/Jira Bridge, supporting production workflows, and enhancing the overall system for better reliability and performance.
Responsibilities
- Stands up a studio-owned instance of the Flow/Jira Bridge so that bridge configuration, deployment, and recovery can be managed internally without dependency on Sony Interactive Entertainment HQ
- Stabilizes and maintains the Flow/Jira Bridge as the first priority of the engagement, ensuring data integrity between Flow and Jira
- Re-architects the Flow automation and event listener layer for reliability and security, including migration off the current virtual machine to infrastructure that is not prone to unscheduled restarts
- Troubleshoots Flow and Jira Bridge issues for internal developers and external development partners; serves as the primary point of escalation when the system is not behaving
- Audits and documents the current Flow and Jira Bridge configuration, integration architecture, and recovery procedures
- Fixes broken or degraded areas of the Flow pipeline as scoped with pipeline engineering, beginning with the Character workflow
- Sets up and improves Flow pipelines for upcoming work, including VFX, and contributes ongoing improvements to the Cinematics pipeline
- Administers Flow Production Tracking day-to-day: schema, permissions, page layouts, custom fields, entity relationships, and project setup
- Configures and supports vendor (external partner) permissions and workflows, ensuring information access is appropriate to each partnership
- Designs and builds Flow dashboards, reports, and custom pages to meet production and leadership reporting needs
- Other duties may be assigned
Skills
- Five plus years of professional experience administering Flow Production Tracking, ShotGrid, or Shotgun in a games, VFX, or animation production environment, or an equivalent amount of education and experience
- Demonstrated experience operating in a multi-vendor co-development environment
- Shipped at least one AAA title with Flow/ShotGrid as the production system of record preferred
- Hands-on experience with the sg-jira-bridge or a comparable Flow/Jira integration, including reading, modifying, and deploying the Python service independently
- Working knowledge of the Flow Python API and Toolkit (tk-core, pipeline configurations, YAML configuration)
- Experience deploying and operating the Flow event listener and automation framework as a reliable service rather than as a fragile script on a virtual machine
- Proficiency with Jira administration, including workflows, custom fields, issue types, and the Jira REST API
- Comfort designing permissions and information access for mixed internal and external (vendor) user populations
- Familiarity with Perforce, Maya, and standard DCC pipelines
- Strong written communication; able to produce documentation that others can use to operate and recover the system
- Ability to triage between time-sensitive production issues and longer-term platform work without losing momentum on either
- High degree of autonomy and accountability; proactively identifies and resolves production issues without requiring close oversight
- Collaborative and solutions-oriented mindset with a track record of building strong working relationships with internal teams and external partners
- Ability to work effectively across time zones with overseas external development partners
- Shipped at least one AAA title with Flow/ShotGrid as the production system of record preferred
- Experience with self-hosted services, containerization, or CI/CD for pipeline tooling is a plus
- Experience with RV, Deadline, or other render/review tool integrations is a plus
- SQL and reporting or BI tool experience is a plus
Benefits
- Benefit offerings that include medical, dental, and vision
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