Note: The job is a remote job and is open to candidates in USA. Pathward is a financial empowerment company focused on expanding responsible and secure financial access. The FIU Cases Analyst II analyzes customer and transactional activity to identify suspicious patterns, files regulatory reports, and supports monitoring strategies and customer inquiries across banking products, financial crime types, and systems.
Responsibilities
- Analyzes and investigates customer and transactional data and activity to identify and confirm suspicious activity
- Files SARs & CTRs with regulatory agencies for activity that has been escalated by internal teams, external partners and third parties including Law Enforcement
- Maintains service levels with workload in accordance to policies, procedures and compliance standards
- Answers inbound and outbound calls to provide servicing for monitoring strategies and customer inquiries
- Maintains standards of Production, Quality and Leadership results for workstreams assigned
- Other duties as assigned
Skills
- High School Diploma or equivalent
- Typically requires a minimum of two years of related experience
- Attention to detail
- The ability to manage multiple workstreams & priorities
- Strong written and verbal communication skills
- Self Sufficient and well organized
Benefits
- This role is also eligible for an annual performance-based incentive opportunity.
- Health insurance
- 401(k) retirement benefits
- Life insurance
- Disability benefits
- Paid time off
- Hybrid, remote-office work arrangement
Company Overview