Note: The job is a remote job and is open to candidates in USA. Alorica is a customer experience provider serving major brands through digital-first, people-centered interactions. The Customer Service Representative supports financial services customers by resolving questions and challenges, maintaining accurate records, documenting calls, and recommending relevant services.
Responsibilities
- Guide customers through questions, concerns, or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear, effective solutions
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Skills
- High school diploma or GED
- Work at home environment is in a private residence and matches the address listed on file
- Comfortable working with company-issued equipment such as a webcam if applicable
- An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G)
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps
- 6+ months of customer service or sales experience preferred
Benefits
- Work-at-home arrangement
- Health, dental, and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs that really grow your career
- Open access courses through Alorica Academy
- Paid training and tuition reimbursement
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Company Overview