Note: The job is a remote job and is open to candidates in USA. SAP Taulia is a fintech company within the SAP group that helps businesses and their suppliers access cash through its global network. The Financial Operations Specialist facilitates smooth B2B transactions by resolving payment-related issues, onboarding suppliers, and coordinating with internal teams, customers, and finance partners. The role also involves issue ownership, root-cause analysis, problem solving, and prioritization of incoming requests.
Responsibilities
- Working directly with our Suppliers, Buyers, and Finance Partners regarding issues that arise around early payments and payments, ensuring good internal/external communication, and driving resolution
- Working with our Supplier Success and Sales team to ensure new Suppliers are on-boarded into our platform seamlessly
- Taking ownership of issues that arise, maintaining a queue and owning the issue until resolution
- Critical "problem solving" - something didn't work - where/how is it broken and idea/options for resolution
- Thinking about the big picture - how does something that is happening today (new issue) relate to something that happened in the system or process 3 months ago
- Ability to do root-cause analysis
- Ability to triage incoming issues and prioritize accordingly
Skills
- Strong interpersonal, communication and customer service skills
- Ability to communicate complex findings and ideas in plain language
- Ability to empathize with customers
- Ability to change direction quickly, juggle time-sensitive priorities, and evaluate trade-offs
- Enjoys discovering and solving problems
- Good analytical, critical thinking and problem-solving abilities
- Resourceful/Proactive about learning the role (not waiting for direction)
- Degree in accounting, finance, economics or business/related field
- Excel experience (e.g., Vlookup, Index Match, Pivot Tables)
- Experience in finance, financial services, accounting, trade finance, supply chain finance, payments or FinTech
- SAP or other ERP eco-system experience
- Experience with Salesforce or other CRM system
- SQL and Relational Database experience
- Experience in Customer Service or Client Relationship Management
- Experience working within a Global Team
Benefits
- Total compensation for this role includes a generous benefits program, RSU incentive plan and annual performance bonus.
- Compensation is reviewed annually.
- Career pathing opportunities are available for continued development.
- Flexible work schedule
- Remote-friendly environment
- Comprehensive Insurance Coverage (Medical, Dental, Vision, Life)
- Comprehensive PTO Structure (PTO, Sick Leave, Bereavement)
- Global Parental Leave
- Company issued equipment (Laptop, monitor, etc.)
- 401k with match
- Career Development/Pathing
- EAP Program/Mental Health Advocacy
- Supportive Work Culture
Company Overview