Note: The job is a remote job and is open to candidates in USA. Roswell Park Comprehensive Cancer Center is dedicated to improving lives through compassionate care. The Financial Counselor will assist patients in understanding their financial responsibilities related to healthcare, guiding them through insurance options and payment plans.
Responsibilities
- Counsel patients on insurance coverage, benefits, out-of-pocket costs, and payment options
- Help patients apply for Medicaid or other coverage through the New York State Marketplace
- Review accounts and resolve complex billing or insurance issues, including coordination of benefits
- Support insurance verification and authorization processes
- Provide cost estimates for self-pay patients and collect required deposits
- Meet with patients in person or over the phone across a variety of care settings
- Collaborate with teams across the organization, including Patient Access, Billing, Social Work, and Clinical staff
- Serve as a key point of contact for patient financial questions and concerns
- Provide guidance, training, and support to Financial Clearance Representatives and Payment Services team members
Skills
- High School diploma or High School Equivalency diploma and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related field; or
- High School diploma or High School Equivalency diploma and the equivalent of two (2) years of full-time experience Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center
- Associate's degree and the equivalent of three (3) years of full-time experience in authorization and follow-up procedures or related fields; or
- High School diploma or High School Equivalency diploma and the equivalent of five (5) years of full-time experience in authorization and follow-up procedures or related fields; or
- High School diploma or High School Equivalency diploma and the equivalent of four (4) years of full-time experience in Financial Clearance and/or Patient Access within the Financial Clearance Department at Roswell Park Comprehensive Cancer Center
- Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards
Benefits
- A full comprehensive benefits package
Company Overview