Note: The job is a remote job and is open to candidates in USA. University of Massachusetts Global is a private, nonprofit university offering flexible, technology-enabled education for working adults. The Financial Aid Advisor processes financial aid applications, determines student eligibility, maintains financial aid records, verifies documentation, and ensures compliance with federal, state, and university guidelines. The role also supports student services, resolves financial aid questions, and assists with compliance reviews and software updates.
Responsibilities
- Review financial aid applications and related documents to confirm completeness, accuracy, and eligibility based on established federal, state, and university guidelines
- Verify student information and resolve basic discrepancies by collecting additional documentation or confirming data in the financial aid system
- Processes institutional scholarship awards, tuition discounts, partnerships, and other aid programs as directed, ensuring correct entry into student accounts
- Input and update student data in financial aid software to process awards and adjustments for federal, state institutional and external assistance programs
- Reconciles financial aid and admissions records to confirm student status before aid is processed or adjusted. Authorizes payment of financial aid awards to student accounts
- Maintain accurate, well-organized electronic and paper files, including clear notes on financial aid activities and student communications
- Confirm that all required documentation and federal verification codes are cleared before aid is finalized or funds are disbursed
- Provides guidance and updates to student services staff on routine financial aid procedures and student documentation requirements
- Assist with sharing information about changes in financial aid systems, forms, and processes to ensure consistency across the team
- Collaborate with the student services and other staff to help resolve student questions and concerns related to financial aid or billing
- Applies and enforces established financial aid policies and procedures to ensure compliance with applicable federal and state laws, regulations, and university requirements
- Identifies and reports potential policy, procedural, or compliance concerns to the appropriate leader to support ongoing compliance with federal, state, and university financial-aid requirements
- Maintains student files and program records for compliance with audit and program reviews
- Assists with annual reviews and updates to financial aid forms to ensure compliance in awarding financial aid funds
- Participate in financial aid software update testing, record reviews, and other assigned projects
- Perform other duties, as assigned
Skills
- Bachelor's Degree or an equivalent combination of education and experience
- Minimum of 1 year of experience working in a financial aid and student services environment
- Knowledge of federal and state financial aid regulations, along with basic office procedures and recordkeeping practices
- Skill in reviewing and applying eligibility criteria using established guidelines and calculations
- Ability to perform accurate arithmetic computations (addition, subtraction, percentages, and ratios)
- Ability to use computer systems and financial aid software to enter, review, and update student information
- Skill in clear, professional communication, both verbal and written, with students, staff, and the public
- Ability to manage multiple tasks, meet deadlines, and stay organized in a busy work environment
- Ability to provide courteous, helpful service to a diverse student community and maintain professionalism in difficult interactions
- Personal computer and intermediate knowledge of Microsoft Office Suite, including word, excel, and outlook and video conferencing tools (Teams, Zoom)
- Familiarity with Banner, Regent Award, Soft Docs, and federal systems including COD and NSLDS
- Knowledge/experience with common student information systems and financial aid systems such as Banner and Regent Award is preferred
Benefits
- Medical, dental, and vision coverage with spending account options.
- Remote options, flexible schedules, 1/2 day Fridays (biweekly), generous time off, including paid holidays and a paid winter break.
- Life, disability, accident, legal, identity protection, and student debt support.
- 403(b) plan with a Roth option. 3% non-elective contribution and up to 6% match for a 9% total employer contribution!
- Tuition discounts for employees and family and Tuition Exchange program with other universities. PSLF eligible employer.
- Counseling services, Free Calm Health subscription and year-round wellness programs.
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