Note: The job is a remote job and is open to candidates in USA. Filevine is a Legal AI company providing a unified platform for legal data, documents, workflows, and teams. The Filevine Administrator will advise customers on platform configuration, optimize legal workflows, troubleshoot technical issues, manage platform updates and personnel transitions, and train users to drive adoption and operational efficiency.
Responsibilities
- **Strategic Advisory:** Provide expert guidance on system configurations and bespoke workflows to ensure the platform is architecturally aligned with the firm’s organizational structure
- **Operational Troubleshooting & Enablement:** Resolve complex technical issues while fostering a culture of self-sufficiency through comprehensive training, documentation, and scalable self-service resources
- **Platform Optimization & Adoption:** Drive organization-wide engagement by spearheading feature rollouts and identifying high-impact process improvements that maximize platform ROI
- **Product Evangelism & Continuous Education:** Maintain deep subject matter expertise on the Filevine product roadmap (LEX, milestones, and iterative updates) to ensure the firm remains at the forefront of platform capabilities
- **Lifecycle Management:** Oversee the technical components of personnel transitions, ensuring seamless onboarding and offboarding workflows to maintain data integrity and user productivity
- **Business Process Auditing:** Systematically evaluate existing workflows to identify inefficiencies and realign digital tools with the firm's broader operational objectives
Skills
- Hands-on administration of **Filevine** or comparable legal technology platforms
- Deep understanding of **legal workflows**, regulatory compliance, and high-level client service standards
- Proficiency in managing **SaaS ecosystems**, including system integrations and end-to-end process automation
- Strong project management skills with a proven ability to lead **cross-functional initiatives**
- Outstanding communication abilities tailored for **user training**, technical support, and organizational change management
- A passion for solving complex problems, driving platform adoption, and **empowering legal teams** through technology
- Willingness to travel to Client office(s) 5x per week
- Previous experience in a **law firm, legal department, or paralegal role** is strongly preferred
Benefits
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Competitive & Fair Pay
- Opportunity to learn from a dedicated leadership team
Company Overview