Note: The job is a remote job and is open to candidates in USA. M5D provides 3D printing and additive manufacturing solutions for the manufacturing, design, and construction industries. The Field Services Engineer will install, troubleshoot, repair, and maintain industrial 3D printing systems and post-processing equipment, while training customers and coordinating service activities across Ohio and surrounding areas.
Responsibilities
- Install and set up 3D printing systems at customer sites
- Diagnose and repair complex 3D printers and post-processing equipment
- Perform preventative maintenance
- Train customers in how to use and maintain printers
- Maintain knowledge of products and technical developments, as well as required training and certifications
- Manage service logs and coordinate with dispatch
Skills
- • Associate's degree or trade school certification
- • Position requires a current and valid Driver's License with no restrictions
- • No immigration sponsorship available for this position
- • Proficient in troubleshooting, configuration, installation, and repair of electronics and computers, as well as having a solid electro/mechanical aptitude
- • Requires skills in organization, problem-solving, attention to detail, and customer relations
- • Ability to speak effectively before customers and act in an advisory capacity
- • Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent M5D
- • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- • Ability to work effectively and efficiently under tight deadlines with multiple interruptions
- • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- • Travel required: must have a valid driver's license and a clean driving record
- • Moderate physical activity is required by handling objects up to 50 pounds
- • Repetitive bending, crouching, kneeling, reaching, twisting, sitting, and standing
- • Proficient with common hand tools and measurement tools, including calipers, gauge blocks, multi-meters, etc
- • Understanding of unique customer configuration - materials and software used
- • Awareness of customers' expertise, capability, and willingness to do self-maintenance
- •NOTE: • •Many of these qualifications can be learned on the job. We will provide training for those who do not yet have these skills but retain the aptitude and willingness to learn. Training will also take place with the manufacturers and vendors. •
Benefits
- Generous hourly pay
- Health, dental, and vision insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life and Long-Term Disability insurance
- Paid vacation, sick time, and company holidays
- Retirement Plan savings programs
- All equipment and training, as well as reimbursed expenses
- Cell phone stipend
- Wellness stipend
- Company-provided vehicle
- Remote work in central or eastern Ohio
Company Overview