Note: The job is a remote job and is open to candidates in USA. Schneider Optical Machines is seeking a Field Service & Applications Engineer who combines hands-on technical service expertise with process engineering know-how. In this role, you will install and maintain advanced multi-axis CNC equipment while advising customers across the full manufacturing chain.
Responsibilities
- Commission and optimize ultra-precision CNC equipment at customer sites
- Diagnose and troubleshoot mechanical, electrical, and process-related issues (remote and on-site)
- Perform field service, repairs, and preventive maintenance
- Provide applications support and process consulting across grinding, diamond turning (DT), polishing and centering
- Analyze customer workflows and recommend process improvements for quality, efficiency, and throughput
- Support customers with programming (e.g. SOM) and process optimization
- Train customers on machine operation, maintenance, and best practices
- Coordinate spare parts, software updates, and service activities
- Accurately document all service and applications work
- Travel extensively across North America (up to ~70% during peak periods)
Skills
- Strong technical foundation combined with a consultative, solution-oriented mindset
- Excellent communication skills with the ability to explain complex processes clearly
- Experience with CNC systems, PLCs, drive controls, and industrial automation
- Solid understanding of precision machining processes
- Ability to troubleshoot systematically—both machine issues and process challenges
- Professional, customer-facing demeanor
- Comfortable in a dynamic, fast-paced environment with frequent travel
- Experience reading and interpreting electrical schematics, pneumatic diagrams, and mechanical drawings
- Hands-on experience with control systems, drive systems, PLCs, and PC-based systems
- Experience with precision alignment and mechanical system repair
- Valid driver's license and ability to travel extensively
- Physically able to lift up to 70 lbs and perform hands-on technical work (including climbing, kneeling, and working in confined spaces)
- Ability to detect machine abnormalities, including through sound and vibration
- Experience in ultra-precision manufacturing processes (grinding, diamond turning, polishing) strongly preferred
- Familiarity with CAD and file handling (e.g., .STMP, .YAML)
- Optical manufacturing knowledge is a strong plus
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