Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a leading company in the field of exploration and discovery, and they are seeking a Field Service Engineer II to deliver field service support and manage customer relationships. The role involves installation, repairs, preventative maintenance, and instrument qualification, ensuring equipment performance and customer satisfaction.
Responsibilities
- Carry out installation, preventative maintenance, repair support, and training of Chromatography and Mass Spectrometry product in a professional, reliable, and customer-orientated manner
- Responsibility for meeting customer SLA and internal KPI objectives
- Ensuring customer satisfaction in all aspects of services provided
- Share experience and standard approach of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness
- Assist the Commercial Team with technical information, training, and demonstrations
- Accurately document field service activities, including installation report and service work report, and submit timely through the required system
Skills
- Bachelor's degree in analytical chemistry, engineering, physics, or equivalent
- 2+ years of hands-on technical experience installing, troubleshooting and repairing LC/MS instruments
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Ability to read and interpret technical documentation and schematics
- Experience documenting service activities and preparing detailed reports
- Ability to effectively train and support customers with equipment operation
- Adherence to safety protocols and quality standards
- Demonstrated success in meeting customer satisfaction goals
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Strong problem-solving abilities and capacity to work independently
- Proficiency with Microsoft Office suite and service management software
- Physical ability to lift up to 50 lbs. and work in various laboratory environments
- Must be legally authorized to work in the United States without sponsorship now or in the future
- Must be able to pass a comprehensive background check and drug screen
- Experience with ultra-high vacuum systems and high voltage equipment
Benefits
- This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview