Note: The job is a remote job and is open to candidates in USA. Quanterix is a global leader in ultra-sensitive biomarker detection and spatial biology technologies. The Field Service Engineer II installs, validates, maintains, repairs, and supports Simoa and Spatial Biology instrument platforms while training customers, managing regional service activities, and collaborating with internal teams to resolve technical issues.
Responsibilities
- Perform high-quality onsite installations, system validations, preventive maintenance, and standard repairs across Simoa® and Spatial instrument platforms
- Evaluate issues, identify root causes, and execute effective repair actions for routine to moderately complex technical problems, ensuring clear communication and timely follow up with customers
- Train customers on basic instrument operation, recommended maintenance practices, and foundational troubleshooting to support long term system performance
- Manage your regional service workload by independently scheduling preventive maintenance, coordinating service activities in collaboration with your Field Service Manager, and maintaining accurate documentation of all work using CRM tools
- Maintain service tools, calibrations, and trunk stock inventory to ensure readiness for field activities
- Develop proficiency on at least one Quanterix platform and build capability on additional platforms over time through ongoing training and field exposure
- Collaborate with Technical Support, Field Application Scientists, Sales, and internal teams to deliver a seamless customer experience and escalate customer issues appropriately
- Direct customer inquiries to appropriate support channels and ensure follow through until resolution
- Other duties as necessary
Skills
- Minimum associate's degree in engineering, with preference for a BS in Electronics, Biotechnology, or a related technical discipline; or equivalent relevant experience
- 4+ years of field service experience supporting scientific, medical, or laboratory instrumentation
- Strong organizational, communication, and interpersonal skills for effective customer interaction and internal collaboration
- Ability to manage a dynamic schedule, prioritize competing tasks, and adapt to changing customer needs
- Experience using CRM platforms (Salesforce preferred) and standard productivity software
- High mechanical aptitude with demonstrated ability to diagnose and resolve routine to moderately complex issues
- Ability to work both independently and collaboratively within a field-based team environment
- Strong customer facing skills, including the ability to build rapport, communicate clearly, and maintain‑ professionalism in challenging situations
- Remote work based in San Francisco, California and working in North America
- Ability to travel at least 70%, including overnight travel as required to support customers
- Ability to lift heavy equipment (up to 50 lbs) and perform service work in tight or constrained spaces
- Valid driver's license. Valid passport or eligibility to acquire. International travel may be required
- Experience with microscopy, digital imaging, fluorescence, microfluidics, and motion control systems preferred
- Hands-on experience with electromechanical, optical, or laboratory research equipment
Benefits
- Remote work based in San Francisco, California
- 401k plan with employer match
- Competitive health, dental, and vision benefits for employees and their dependents
- Unlimited vacation policy for all exempt employees
- Generous PTO policy for non-exempt employees
- Equity eligibility for all employees
- Employee stock purchase plan
- Performance bonus
- 1:1 financial counseling/planning
- Tuition Assistance
- Free, state-of-the-art onsite fitness center for all employees
- Free snacks and drinks every day for onsite employees
Company Overview
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