Note: The job is a remote job and is open to candidates in USA. FORMULATRIX is the leading provider of protein crystallization automation and liquid handling solutions. They are seeking a Field Service Engineer to troubleshoot high-end biotech automation equipment and provide customer support, requiring travel and interaction with clients to ensure their needs are met.
Responsibilities
- On-site preventative maintenance and repairs of lab equipment on the west coast, and possibly across the U.S. depending on the needs of our customers and the schedules of other support engineers
- Customer training and support from home and in the field, via phone, email, or remote access tools such as TeamViewer
- Up to 60% overnight travel. This means up to 60% of your time could be spent traveling (usually by flight) anywhere within the US or Canada, or (on very rare occasions) potentially even beyond, depending on the situation
- Record customer interactions and issues in the internal CRM database
- Provide detailed notes of on-site support work
- Follow up with engineers and product managers to ensure customer issues have been addressed
Skills
- Affinity for fixing things
- Comfortable with computers, networking, and basic IT-related activities
- Quick learner with strong interpersonal skills
- An Associate's or Bachelor's degree in Science or Engineering is desirable but not required
- Experience with robotics, software, microfluidics, and optics are a plus
Benefits
- Base salary
- Bonuses
- Profit sharing
- Health and dental benefits
- AFLAC supplemental insurance
- A 401K retirement plan
- An informal work environment
- Excellent growth opportunities
Company Overview
Company H1B Sponsorship