Note: The job is a remote job and is open to candidates in USA. SmartRent is a technology company providing an end-to-end smart home platform for the rental housing industry. The Field Project Manager leads large-scale smart home conversion and installation projects, managing contractors, schedules, budgets, field operations, training, technical support, and quality assurance while coordinating with clients and internal teams.
Responsibilities
- Conduct site walk-through for implementation planning
- Communicate and enforce scope of work as well as set and manage schedules for contractors
- Lead and manage installation projects to ensure deadlines are met
- Train, manage performance, provide coaching/feedback, and analyze data to maximize team performance and productivity
- Manage receipt and delivery of project materials
- Estimate time, cost, and logistics for installation projects
- Manage all project documentation
- Provide additional coaching and guidance to subcontractors as needed throughout the project lifecycle
- Oversee and resolve escalated Customer/Resident/Contractor concerns
- Manage ongoing communications with the client's site team to proactively implement schedules for on-site projects, identify pain points and optimize the SmartRent experience
- Foster continuous communication and collaboration with sales, field managers, support, product team, and developers, including sharing feedback and making recommendations for improvement
- Develop and maintain process efficiencies to enhance documentation and streamline operations
- Evaluate staffing requirements, compliance, and projected needs to maintain high-quality standards and make necessary adjustments to the installation project; and
- Travel (up to 20% of the time) to site locations across the country to manage projects effectively: weekends, nights, and holidays may be impacted
Skills
- Excellent written and verbal communication skills
- Self-motivated with natural leadership abilities
- Background in residential construction management
- Hands-on experience training customers on software systems
- Technical support experience with Enterprise Hardware/Software or SaaS Solutions
- Previous experience in face-to-face client meetings
- Ability to de-escalate situations and resolve conflicts effectively
- Willingness to work flexible hours, including nights and weekends
- Ability to travel extensively, up to 80% of the time, managing projects in various locations across the country
- Proficiency in writing about technical subjects in a clear and engaging style
- Enthusiasm, patience, and organizational skills to handle multiple client requests effectively; and
- Strong work ethic and meticulous attention to detail
- General understanding of HVAC systems
- Experience in Property Management, Customer Service, or Hospitality; and
- Technical knowledge of smart home devices and installation processes
Benefits
- For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75–100% employer contributions.
- Flexible and generous PTO
- A competitive 401(k) with employer contributions
- Paid parental leave
- Discounted insurance plans for pets and legal services
- An employee stock purchase plan
Company Overview