Note: The job is a remote job and is open to candidates in USA. Qualfon is a global provider of omnichannel customer experience and business support solutions. The company is seeking an Extended Service Contract Sales Representative to assist automotive customers, explain extended service contract benefits, recommend tailored coverage, and achieve sales and service performance goals.
Responsibilities
- Handle inbound customer calls regarding extended service contracts
- Educate customers on coverage options, benefits, and value
- Assess customer needs and recommend tailored solutions
- Conduct permission-based follow-up calls with sales leads
- Document customer interactions and sales outcomes
- Deliver clear, professional product presentations
- Serve as a Subject Matter Expert and Brand Ambassador
- Complete ongoing sales, product, and compliance training
- Meet sales, quality, productivity, and KPI goals
- Participate in coaching and performance development
- Address customer inquiries and provide recommendations as needed
- Manage multiple tasks while maintaining strong organization
- Apply feedback and coaching quickly and effectively
Skills
- High school diploma/GED required
- Ability to complete required testing and obtain necessary licensing
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- Upload speed of 3Mbps; Download speed of 10 Mbps
- The Internet service provider (ISP) must be highly stable with 1% or less packet loss
- Latency under 100ms
- USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device
- 2nd computer monitor required
- 2+ years of consultative or solutions-based sales experience
- Proven success in commission-based sales
- 1+ year of customer service experience, preferably in a call center
- College preferred
- Strong verbal, written, and active listening skills
- Professional, customer-focused communication style
- Excellent organization, multitasking, and time-management skills
- Proficient with Windows, Microsoft Office, and web-based systems
- Reliable attendance and schedule flexibility
- Receptive to coaching and able to apply feedback quickly
Benefits
- All team members can further their education and earn a college degree through Qualfon University
- Team members have FREE access to personal and professional support through our care coaches.
- Set schedules majority of shifts are 40 hours per week.
- Medical, dental benefits, vision, and life & accident insurance for full-time employees
- Paid Time Off (PTO)
Company Overview