[Remote] Expert Support Consultant - H

Note: The job is a remote job and is open to candidates in USA. Altera Digital Health provides digital health solutions that help healthcare providers deliver superior patient care. The Expert Support Consultant will provide expert eClinicalWorks application support, independently troubleshoot client issues, document cases, and collaborate with product teams to improve healthcare software products.

Responsibilities

• Diagnose and resolve client application questions or problems related to product functionality, system configuration, and bugs or enhancements
• Track, document, and ensure proper notation of all inbound support requests and client issues
• Maintain a detailed log of issues (SNOW) and communicate client feedback to product development teams to help improve current and future product designs
• Work independently to troubleshoot medium to high-severity issues by gathering pertinent information from clients and delivering effective resolutions
• Stay current with software releases, design changes, and new product offerings
• Collaborate directly with clients on application issues, leveraging your product knowledge and understanding of the healthcare business
• Adhere to all Standard Operating Procedures (SOPs), including those for Patient Safety and Compliance

Skills

• Must have 3-5 years' experience with eClinicalWorks (ECW)
• Familiarity with the healthcare industry and clinical workflows
• Demonstrated ability to troubleshoot and resolve technical application issues
• Experience applying break-fix solutions to successfully resolve a high percentage of cases independently
• Customization build within the application to include but not limited to order sets, creating new lab/rad orders, and visit types
• Provisioning to include but not limited to new users and terminations within the system
• Up to 10% travel may be required
• 2-4 years of relevant work experience in a client support or similar role is preferred
• A Bachelor's degree is preferred

Benefits

• This is a remote role.

Company Overview

Altera Digital Health is a global healthcare IT partner that develops and elevates technology to connect and inspire healthier communities. It was founded in undefined, and is headquartered in London, England, GBR, with a workforce of 5001-10000 employees. Its website is https://www.alterahealth.com.

Company H1B Sponsorship

Altera Digital Health has a track record of offering H1B sponsorships, with 2 in 2026, 23 in 2025, 9 in 2024, 17 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.