Note: The job is a remote job and is open to candidates in USA. Encompass Solutions, Inc. is an ERP consulting firm specializing in business consulting, project management, and software implementation. The Experienced Epicor Operations Consultant is responsible for guiding clients through Epicor ERP operations and optimization, analyzing business processes, and providing training and support during implementations.
Responsibilities
- Guiding clients through Epicor ERP operations, optimization, and best practices
- Analyzing existing business processes
- Configuring Epicor modules
- Aligning system workflows with operational and strategic objectives
- Conducting discovery sessions
- Gathering and documenting requirements
- Translating requirements into practical Epicor solutions
- Providing end-user training
- Troubleshooting operational issues
- Supporting clients during and after implementations or upgrades
- Collaborating with cross-functional teams
- Preparing clear documentation
- Contributing to continuous improvement across client projects
Skills
- Strong consulting and customer service skills to assess client needs and deliver effective, professional solutions
- Solid analytical skills and operations management experience to evaluate processes and optimize Epicor ERP workflows
- Clear, professional communication skills, including the ability to present complex concepts to technical and non-technical stakeholders
- Hands-on experience with Epicor ERP (configuration, implementation, or optimization) in manufacturing, distribution, or related environments
- Proven experience in ERP or business systems consulting, including requirements gathering and process mapping
- Ability to work independently in a remote setting, manage multiple projects, and meet deadlines
- Relevant education such as a bachelor's degree in Business, Information Systems, Engineering, or a related field, or equivalent practical experience
- Experience collaborating with cross-functional teams, including IT, finance, operations, and leadership stakeholders
- Familiarity with change management, training methodologies, and documentation best practices is beneficial
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