Note: The job is a remote job and is open to candidates in USA. Corporate Travel Management (CTM) Group provides corporate travel management services across North America and other global regions. The Executive Director, Operations will lead efficient internal and external operations, establish operating rhythms, drive process improvements, and oversee business operations cadence across regions and business units.
Responsibilities
- Be a leader who inspire a shared vision and stewardship of company values
- Use data that gives the team a baseline for action
- Be a leader that values positive relationships in the office and nurture his or her employees to become self-directed individuals who will produce their best work
- Strong focus on being better together: intentional collaboration and provide meaning and direction in the team’s work
- Working closely with team by actively listening to understand challenges that need to be solved
- Measuring and reporting to other stakeholders about the efforts and successes of the team
- Enabling the team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks
- Creating a positive and productive work environment. Help the team fulfill their duties, reach their goals, and enjoy their work
- Understands, defines, and delivers the purpose, requirements, and desired results of Company and/or Departmental programs that will affect and/or leverage Operations
- Attract, keep, and develop leaders and managers who share the CTM values and culture to ensure company growth
- Supply leadership and guidance to team, prioritizing and assigning projects ensuring best results
- Anticipate obstacles with a successful completion of other projects. Seek solution to such obstacles and communicate these to those involved with the project
- Oversee the established standards for key initiatives while partnering with counterparts to grow key concepts
- Leverage feedback from internal customers, build quantified, substantiated business cases to drive upstream process improvements
- Effectively manage an ever-evolving workload, while confidently adjusting team priorities, decisions, and actions to respond to changing business demands, unanticipated events, and latest information
- Domestic (and global) travel may be a requirement for this position. An accommodation may be considered under the Americans with Disabilities Act, but a bona fide reason must exist. The company will engage in the interactive process as necessary
- This position may have direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc
- Models the way for employees and sets a positive example by demonstrating our core values
- Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans
- Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture
- Embrace CTM’s core values of Connect, Evolve and Deliver
- Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors
- Ability to work independently as well as part of a team
- Appropriate and professional written and verbal communication
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
- Creative and analytical thinking with strong problem-solving and consultative skills
- Demonstrates calm under pressure – is a proactive contributor and eager to learn
- Proficiency in Microsoft Office Suite
- Ability to do basic math
- Ability to read and interpret information
- Attention to detail
- Regular and reliable attendance
Skills
- Domestic (and global) travel may be a requirement for this position
- Embrace CTM's core values of Connect, Evolve and Deliver
- Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors
- Ability to work independently as well as part of a team
- Appropriate and professional written and verbal communication
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
- Creative and analytical thinking with strong problem-solving and consultative skills
- Demonstrates calm under pressure – is a proactive contributor and eager to learn
- Proficiency in Microsoft Office Suite
- Ability to do basic math
- Ability to read and interpret information
- Attention to detail
- Regular and reliable attendance
- At least 10 years' experience in TMC operations with minimum 3 years in a director role
- Strong commercial acumen and technical process knowledge including fares and ticketing; Front reservation and mid office systems knowledge essential
- Demonstrated ability in developing and implementing business processes improvement and change management
- Strong interpersonal and communication skills with ability to develop relationships at all levels
- Proven leadership and teamwork skills
- Demonstrated success in developing, implementing, and enhancing efficient business processes Strong customer focus – with travel industry experience essential
- High degree of flexibility and ability to deal with change, growth, and pressure
- Positive persuasiveness and influencing ability
- Results orientation and deadline driven
- Judgement and decision making
- Flexibility and adaptability
- Leadership and Oral communication
- Relationship building
Benefits
- Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
Company Overview