Note: The job is a remote job and is open to candidates in USA. EverCommerce is a leading service commerce platform, providing integrated SaaS solutions for service-based businesses. The Senior Site Reliability Engineer is responsible for ensuring the reliability and performance of business-critical SaaS infrastructure, collaborating with engineering teams, and implementing infrastructure improvements.
Responsibilities
- Maintain uptime, reliability, and performance for production SaaS environments across AWS, colocation, and hosted infrastructure platforms
- Independently support Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components
- Lead implementation of infrastructure modernization and operational automation initiatives while partnering with Senior Cloud Engineers on larger strategic efforts
- Troubleshoot complex infrastructure, application connectivity, and production incidents while leading root cause analysis and recommending long-term corrective actions
- Design and implement improvements to monitoring, alerting, and operational visibility across infrastructure platforms
- Collaborate with security teams and technology leaders to support SOX, PCI, and HIPAA compliance initiatives
- Lead vulnerability remediation efforts and infrastructure lifecycle maintenance activities
- Develop and maintain technical documentation, operational procedures, and infrastructure standards
- Collaborate with application teams and vendors to support reliable infrastructure hosting production database systems
- Independently lead medium-sized infrastructure projects from planning through implementation
- Participate in disaster recovery testing, recovery planning, and continuous operational improvement initiatives
- Evaluate emerging technologies and recommend practical improvements to infrastructure operations
Skills
- 8 years of systems, infrastructure, or cloud engineering experience supporting production environments
- Experience administering Windows Server and Linux systems
- Experience supporting infrastructure in AWS environments
- Experience with enterprise virtualization platforms
- Experience designing or implementing infrastructure automation using PowerShell, Bash, Python, or similar scripting languages
- Experience leading technical investigations and root cause analysis for production issues
- Understanding of networking fundamentals, firewalls, backup and recovery processes, and operational resiliency
- Familiarity with enterprise monitoring platforms and operational troubleshooting
- Familiarity with operational support for production database infrastructure, including backup validation, connectivity troubleshooting, and recovery operations
- Strong communication, collaboration, and technical documentation skills
- Ability to independently manage complex production infrastructure with minimal supervision
- Experience with Terraform or Infrastructure as Code
- Experience with configuration management technologies such as Ansible, Puppet, or Chef
- Experience supporting PCI-DSS, HIPAA, or SOX-regulated environments
- Experience implementing infrastructure modernization or cloud migration projects
- Experience supporting highly available SaaS or public-facing systems
- Experience developing disaster recovery plans and participating in recovery testing
- Experience creating engineering standards, operational documentation, and infrastructure diagrams
Benefits
- Flexible work environment
- Robust health and wellness benefits
- 401(k) with company match
- Flexible and generous (FTO) time off
- Employee Stock Purchase Program
Company Overview