Note: The job is a remote job and is open to candidates in USA. Marvel Marketers is a global marketing automation, digital marketing, experience management, and account-based marketing consultancy. The Event Operations & Process Improvement Specialist will coordinate high-impact event execution while improving the processes, systems, and workflows that support the event lifecycle, including the exploration and implementation of AI-enabled operational tools.
Responsibilities
- Lead and coordinate the operational execution of high-impact events, ensuring a seamless experience for internal stakeholders, VIPs, speakers, attendees, vendors, and partners
- Partner with internal teams, external event agencies, vendors, and production partners to coordinate event logistics and ensure operational readiness
- Manage event workflows across areas including space planning and attendee flow, signage and wayfinding, creative production, audio/visual and production logistics, food and beverage, onsite activations, demonstrations, and attendee experiences
- Coordinate attendee and speaker communications, registration, credentialing, access management, staffing, and onsite resource planning
- Lead event readiness reviews, rehearsals, walkthroughs, and contingency planning to identify and address operational risks before and during events
- Serve as a trusted operational point of contact during events, proactively identifying issues and resolving challenges while maintaining a high level of service and attention to detail
- Partner with stakeholders and vendors through event setup, execution, and teardown to ensure timelines, logistics, and attendee experiences remain on track
- Gather post-event feedback, metrics, and lessons learned and translate insights into actionable improvements for future events
- Assess existing event and operational processes to identify inefficiencies, gaps, redundancies, and opportunities to improve the way work gets done
- Bring structure to ambiguous or evolving processes by developing clear workflows, documentation, playbooks, tools, and operating standards
- Map and evaluate process flows across teams to identify bottlenecks, handoff challenges, and opportunities for greater efficiency and consistency
- Develop and implement practical process improvements in partnership with cross-functional stakeholders, balancing operational efficiency with a high-quality stakeholder and attendee experience
- Establish mechanisms for gathering, organizing, and prioritizing feedback from a diverse group of stakeholders and use that feedback to inform ongoing process improvements
- Maintain centralized planning resources and operational documentation to improve visibility, consistency, and alignment across teams
- Identify opportunities to leverage AI, automation, and emerging technologies to streamline repetitive workflows, improve information management, and increase operational efficiency
- Help establish scalable processes that can support the organization's evolving event portfolio and operational needs
- Build strong relationships across a diverse stakeholder group and adapt communication and working style to different audiences and needs
- Partner effectively with senior and high-priority stakeholders, providing a thoughtful, proactive, and service-oriented experience
- Facilitate alignment across teams when priorities, requirements, or processes are unclear or evolving
- Communicate operational recommendations and process changes clearly, helping stakeholders understand the rationale, impact, and expected outcomes
- Maintain a continuous feedback loop with stakeholders to ensure processes and operational solutions evolve based on real-world needs
Skills
- 3–5+ years of experience in event operations, event management, operations, project coordination, process improvement, or a related field
- Demonstrated experience identifying opportunities to improve processes, workflows, or operating models and translating those opportunities into practical solutions
- Strong ability to bring structure and organization to ambiguous or evolving environments
- Experience managing complex projects or operational workflows involving multiple stakeholders, priorities, and dependencies
- Experience supporting executive stakeholders, VIPs, senior leaders, or other high-priority audiences in a high-touch, service-oriented environment
- Exceptional organizational and communication skills, with the ability to manage multiple priorities while maintaining a high level of attention to detail
- Strong problem-solving skills and the ability to proactively identify issues, navigate ambiguity, and develop solutions
- Experience collaborating with cross-functional teams, external vendors, agencies, and other partners
- Demonstrated ability to gather stakeholder feedback, identify themes and opportunities, and translate feedback into actionable improvements
- Comfort working in fast-paced environments where processes and priorities may change frequently
- Familiarity with AI tools, automation, or emerging technologies and an interest in applying them to improve operational efficiency
- Experience with large-scale events, conferences, executive programs, or live productions
- Experience developing or implementing new operational processes, systems, or tools
- Experience supporting new product or system adoption, including gathering user feedback and partnering with product, technology, or development teams to communicate needs and opportunities
- Experience with video production workflows or other event production disciplines
Company Overview
Company H1B Sponsorship